Demand Management: Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations.
Requirement Gathering: Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams.
Pipeline Management: Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively.
Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.
Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes.
Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards.
Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.
Your background
Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.
Proven experience as a ServiceNow service or product manager, or in a similar role.
Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support.
Excellent communication, organizational and analytical skills.
Attention to detail to ensure solutions meet requirements and quality standards.
