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phigital care

Product Manager

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  • Posted 9 hours ago
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Job Description

Key Responsibilities

  • Develop and maintain delivery methodologies for consistent, high-quality customer outcomes
  • Drive product roadmap for business applications that create user value
  • Collaborate cross-functionally to define success metrics, priorities, and implementation plans; manage product lifecycle from concept to delivery
  • Architect and deliver solution-oriented implementations in customer environments
  • Develop product and technical implementation plans, processes, and workflows

Voice of Customer

  • Translate customer needs into user stories through continuous discovery (surveys, interviews)
  • Leverage empirical and qualitative data to assess feature performance and inform prioritization
  • Analyze tradeoffs involving customer value, cost, and effort
  • Proactively seek customer feedback and facilitate product demos for real-time team feedback

Delivery Oversight

  • Prioritize work through organized backlog of user stories with clear timelines
  • Define and communicate acceptance criteria based on business and customer needs

Team Enablement

  • Regularly engage with team to provide feedback on work-in-progress and clarify requirements
  • Coordinate with program management on resourcing and functional expertise
  • Provide performance management feedback for team members

What You'll Bring

  • Bachelor's degree in Computer Science, Information Systems, or related technical field—or equivalent work experience
  • Proven experience leading and scaling high-performing technical teams
  • Strong communication skills with ability to explain complex technical topics to non-technical stakeholders
  • Customer-first mindset with passion for delivering outstanding service and value
  • Experience facilitating requirement discovery sessions to understand business context, user intent, and solution objectives
  • Experience designing and launching new service offerings that support customer goals
  • Experience collaborating with development teams on feasibility assessment and UX/change management
  • Experience building user-facing products
  • Familiarity with major cloud platforms (AWS, Azure, GCP)
  • In-depth knowledge of software best practices and frameworks across diverse technical environments
  • Highly organized and proactive resource management skills
  • Experience with JIRA or similar project management tools
  • Preferred experience with AI product and data product development

More Info

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About Company

Job ID: 148386829

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