Job Requirements
About the Role
The Product Manager – Personal Loan will be responsible for driving value propositions for the Personal Loan business within the Retail Banking unit. This role involves developing and executing strategies to expand products, channels, customer segments, and the overall customer base. The focus is on delivering banking solutions in a cost-efficient and technology-driven manner. The role requires managing teams, systems, processes, and fostering a scalable and consistent delivery culture. Collaboration with cross-functional teams including Product Head, Operations, Sales, IT, Credit, and BIU is essential to ensure a seamless and fulfilling customer experience, positioning IDFC First Bank as the primary banking partner.
Key Responsibilities
Primary Responsibilities
- Develop and implement value propositions for the Personal Loan lending business.
- Manage the product lifecycle, including customer segmentation and needs assessment.
- Collaborate with the Digital Marketing team to enhance customer acquisition through digital channels.
- Monitor portfolio performance and quality, providing insights and recommendations to Product and Sales teams for course correction.
- Support the Product team in creating differentiated offerings to drive growth in the Personal Loan category.
- Work with the Business Analytics team to identify cross-sell opportunities.
- Ensure adherence to bank policies and regulatory guidelines.
Secondary Responsibilities
- Contribute to process improvements and operational efficiency.
- Support digitization initiatives and customer experience enhancements.
What We Are Looking For
Education
- Graduate – Any discipline (Full-time)
Experience
- Minimum 2 years of experience in product management, preferably in retail banking or lending.
Skills and Attributes
- Strong understanding of personal loan products and customer lifecycle management.
- Experience in digital marketing and customer acquisition strategies.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Excellent collaboration and stakeholder management skills.
- Ability to lead cross-functional initiatives and manage teams effectively.
- Strong communication and presentation skills.
- Focused on delivering superior customer experience and scalable solutions.
