Product Manager, Payments

About Us:

Modisoft builds all-in-one POS, back-office, payments, and digital solutions that help convenience stores, restaurants, and retailers run smarter. We combine technology, data, and practical innovation to simplify how operators manage their business and grow with confidence. We're proud to be Great Place to Work® Certified, reflecting our commitment to a positive, collaborative, and growth-focused workplace.

Role:

We're seeking a Product Manager, Payments to help lead the strategy, execution, and continuous improvement of Modisoft's payment products and capabilities.

You'll own payment initiatives from concept through launch, including payment processing, EBT, Tap to Pay, payment links, banking and financial services, digital payments, and other emerging payment solutions.

This role will work closely with Engineering, Operations, Support, payment processors, banking partners, and other third-party providers to ensure Modisoft delivers payment experiences that are reliable, easy to use, scalable, and valuable to our customers.

The ideal candidate is highly organized, analytical, detail-oriented, and comfortable managing multiple payment initiatives and external partners in a fast-moving environment.

Key Responsibilities:

• Own the roadmap and priorities for Modisoft's payments ecosystem, including card payments, EBT, Tap to Pay, payment links, banking, and other financial products.
• Manage payment products and features from concept, requirements, development, testing, certification, rollout, and ongoing improvement.
• Translate business goals, merchant needs, and customer feedback into clear product requirements and user stories.
• Work directly with payment processors, acquiring partners, banks, payment networks, hardware providers, and other third-party partners.
• Help manage payment integrations across POS, mobile, online, and other Modisoft products.
• Monitor payment performance, transaction trends, customer feedback, support issues, and product adoption to identify opportunities for improvement.
• Support the development and expansion of products such as EBT, contactless payments, Tap to Pay, payment links, digital wallets, and banking services.
• Ensure strong documentation, requirements, testing plans, and stakeholder alignment throughout the product lifecycle.
• Communicate roadmap progress, risks, dependencies, and product updates to leadership and stakeholders.
• Stay informed on payment technology trends, competitive offerings, and changing customer needs.
• Travel as needed for customer visits, partner meetings, trade shows, and product implementations.

Qualifications:

Required:

• 1–3+ years of experience in Product Management, Payments, FinTech, SaaS, POS, retail technology, or a related field.
• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Excellent written and verbal communication skills with the ability to communicate with both technical and business teams.
• Experience working cross-functionally with Engineering, Operations, Support, Sales, Finance, or similar teams.
• Strong analytical and problem-solving skills.
• Experience using Claude, ChatGPT, or other LLMs
• Comfortable working with external vendors and technology partners.
• Willingness and ability to travel for customer and business needs.

Preferred:

• Experience working with payments, merchant acquiring, payment processors, gateways, POS systems, or FinTech products.
• Familiarity with EBT/SNAP, contactless payments, Tap to Pay, digital wallets, payment links, or embedded banking products.
• Experience working with payment APIs and third-party integrations.
• Familiarity with product development tools such as Jira
• Experience using transaction and product data to guide decision-making.
• Experience in convenience retail, grocery, restaurant, or broader retail technology is a plus.

What Success Looks Like:

• Product releases meet timelines and deliver measurable customer and business impact.
• Stakeholders have clear visibility into project status and roadmap progress.
• Customer feedback and data drive continuous improvement and feature enhancement.
• Strong alignment across teams and effective communication throughout the product lifecycle.

Why Modisoft

• Join a growing technology company shaping the future of retail operations.
• Work with a passionate, collaborative team that values ownership and initiative.
• 2× Great Place to Work® Certified
• Modisoft offers medical benefits and more!