POSITION: – Product Manager (Patient Payments & RCM Platforms)
LOCATION: Sri Lanka / India
PACKAGE: USD 1500-2000
WORK MODEL: REMOTE
Experience: 5–10 years
Employment Type: Full-time
About the Role
We are seeking a Product Manager – Patient Payments & RCM Platforms to lead the development and optimization of a US healthcare patient payment collection platform. This role focuses on improving revenue cycle outcomes such as AR reduction, payment conversion, and patient engagement through data-driven product strategy and strong technical execution.
The ideal candidate has experience in technical product management, integrations, and US healthcare or payments-based SaaS platforms.
Key Responsibilities
Product Ownership
- Own and manage the product roadmap for patient payments and RCM workflows.
- Translate business requirements into PRDs, user stories, and acceptance criteria.
- Collaborate with Engineering and QA to ensure timely and high-quality delivery.
Technical Product Management
- Define integration strategies with Practice Management Systems (API, file-based, DB sync, RPA).
- Oversee data flows for invoices, payments, refunds, reconciliation, and posting back to PMS/EHR systems.
- Ensure scalability, security, compliance, and auditability of the platform.
Product Performance & KPIs
- Define and track key metrics such as:
- AR reduction & time-to-cash
- Payment conversion rates
- Collection efficiency
- Refund/reconciliation accuracy
- Product adoption and retention
- Use data insights to drive roadmap prioritization and improvements.
Product Activation
- Improve patient payment journeys (online payments, installments, partial payments).
- Support activation strategies (SMS, email, QR-based payments, statements).
- Work with Customer Success to improve onboarding and time-to-value.
Cross-Functional Collaboration
- Partner with Engineering, Sales, Operations, and Client IT teams.
- Support client implementations and integration discussions.
- Act as product owner for enterprise healthcare clients.
Required Qualifications
- 5+ years of Product Management experience in SaaS, fintech, healthcare, or payments.
- Strong experience with technical and integration-heavy products.
- Understanding of APIs, system integrations, and data flows.
- Proven ability to manage KPIs tied to business and revenue outcomes.
- Strong communication and stakeholder management skills.
Preferred Qualifications
- Experience in US Healthcare Revenue Cycle Management (RCM).
- Exposure to payment systems (Stripe, Square, or similar).
- Experience integrating with EHRs or Practice Management Systems.
- Background in regulated SaaS or enterprise B2B products.
Ideal Candidate Profile
- Product Manager – Healthcare / Fintech SaaS
- Technical Product Manager
- RCM Product Owner
- Payments Product Manager
- SaaS Product Manager (Enterprise / Integrations-focused)
