Product Manager, OSS

Why should you choose us

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry's pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let's build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

About the Role

We're looking for an experienced, product-first thinker to own the end-to-end design, build, and delivery of an AI-native Operations Support System (OSS) platform that drives intelligent automation across complex operational environments. You will shape a product that moves customers along the journey toward Autonomous Networks Level 4 (AN4) — enabling highly autonomous, self-healing, and self-optimizing operations powered by Closed-Loop Automation (CLA) and Generative AI.

This role demands strong product instincts, a command of modern product frameworks, and the ability to translate operational complexity into elegant, scalable software.

Key Responsibilities

Product Strategy & Roadmap

• Build and own a product roadmap grounded in structured discovery: Jobs-to-be-Done, outcome-driven frameworks, and continuous customer evidence.
• Define clear problem statements, opportunity hypotheses, and measurable success metrics (OKRs, KPIs) for every initiative.
• Create compelling business cases with explicit ROI, adoption, and value-realization criteria.
• Identify market opportunities across enterprise operations, managed services, and infrastructure markets; drive positioning and GTM strategy.

Product Build & Execution

• Lead agile ceremonies (sprint planning, backlog refinement, retrospectives) with a bias toward continuous delivery and validated learning.
• Write sharp, unambiguous PRDs, user stories, and acceptance criteria — bridging operator workflows and engineering implementation.
• Drive product decisions with data: usage telemetry, funnel metrics, and A/B testing where applicable.
• Manage cross-product dependencies and integration points across the OSS portfolio.

AI, Closed-Loop Automation & Autonomous Operations

• Define and prioritize AI/ML features including predictive analytics, anomaly detection, intelligent decisioning, and GenAI-assisted workflows.
• Own the product vision for Closed-Loop Automation (CLA) capabilities — from event detection and root-cause analysis through automated remediation and feedback.
• Translate the AN4 autonomy maturity model into a concrete product roadmap: moving customers from human-assisted (L2) through human-delegated (L3) to highly autonomous (L4) operations.
• Work with data science and ML teams to define training data requirements, model evaluation criteria, and responsible AI guardrails.

Go-to-Market & Stakeholder Alignment

• Design and implement pricing strategies: tiered licensing, consumption-based SaaS, and value-based models.
• Collaborate with Sales to develop value propositions, competitive differentiation, and sales enablement materials (battle cards, solution briefs).
• Drive alignment across Engineering, Sales, Marketing, Customer Success, and Support.
• Communicate product vision with strong storytelling — simplifying complex automation and AI concepts for business stakeholders.

Qualifications

• MBA or advanced degree from a Tier-1 institution, or equivalent demonstrated impact.
• 8 – 15 years of Product Management experience in B2B enterprise software; OSS, operations automation, or infrastructure management strongly preferred.
• Deep command of modern product frameworks: Continuous Discovery, Shape Up, Jobs-to-be-Done, Lean Product, or equivalent.
• Proven experience shipping and scaling mature SaaS products, not just roadmap planning.
• Hands-on understanding of operational workflows: fault management, configuration management, performance assurance, or service orchestration.
• Working knowledge of AI/ML product development cycles — from use-case ideation through model deployment and feedback loops.
• Strong understanding of Closed-Loop Automation (CLA) principles and how they apply to real-time operational systems.
• Familiarity with Autonomous Networks concepts (TM Forum AN framework, L0–L5 maturity) is a strong plus.
• Exceptional written and verbal communication; able to operate at both executive vision level and engineering detail level.
• Hands-on with Jira, Confluence, Figma, and data/analytics tooling.

Skills

Primary Skills

• Product Ownership & Outcome-Driven Management.
• AI/ML Use-case Ideation, Prioritization & Delivery.
• Closed-Loop Automation (CLA) Product Design.
• Autonomous Operations / AN4 Roadmapping.
• SaaS Product Development & Continuous Delivery.
• Agile Methodologies (Scrum, Kanban, Shape Up).
• Stakeholder Management & Executive Communication.
• Requirements Elicitation, PRD Writing & Documentation.

Secondary Skills

• Data Analysis & Product Metrics.
• Market Research & Competitive Intelligence.
• UI/UX Principles & Prototyping (Figma).
• Public Cloud Platforms (AWS, Azure, GCP).
• API-first & Microservices Architecture Awareness.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.