Product Manager - LAP (MSME & Salaried)

Finnable

Bengaluru, India

3-8 Years

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Posted 4 hours ago
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Job Description

Company Description

Finnable is one of India's fastest-growing lending platforms, offering personal loans of up to ₹10 lakh through a fully digital process for salaried professionals across 170+ cities. Founded by fintech experts Nitin Gupta and Amit Arora, Finnable combines advanced financial technology and risk management to provide responsible and scalable credit solutions. Recently, Finnable closed a ₹250 crore Pre-Series C funding round and received recognition from Forbes, ET BFSI, and the Great Place To Work certification. With a strong commitment to financial inclusion, Finnable focuses on building fast, fair, and accessible credit solutions for salaried India.

Role Overview

This role requires an understanding of Micro & Small Enterprises in Teir 2/3 geographies, knowledge of their cash flow nuances, ability to design and scale innovative credit products tailored to those segments.

The ideal candidate will bridge on-ground insights (including competitive benchmarking) with product, credit, and technology to drive growth, improve customer experience, and unlock new revenue streams.

Key Responsibilities

1. Product Strategy & Development

Design customer-centric loan products based on local market needs and income patterns
Continuously innovate on product constructs (Technology, TAT, Tenure, Ticket size, Repayment models, Hybrid income assessment, Type of Security etc.)

2. Customer & Market Understanding

Spend significant time in the field to understand customer behavior, needs, and pain points
Build strong insights into MSME cash flows, salaried informal segments, and local business ecosystems
Translate ground-level insights into scalable product features and policies

3. Financial Needs Analysis

Analyze customer financial requirements across lifecycle stages (working capital, expansion, personal needs)
Develop frameworks for income assessment in low-documentation/alternate sources environments
Work closely with credit teams to refine underwriting models for these segments

4. Cross-Sell & Revenue Enhancement

Identify and drive cross-sell opportunities (PL, Mobile, Vehicle Gold, Cards etc.)
Design bundled offerings tailored to customer segments
Improve customer lifetime value (LTV) through product innovation

5. Process Optimization (Lead to Disbursement)

Own end-to-end funnel: lead generation → login → approval → disbursement
Identify bottlenecks and improve TAT, conversion rates, and customer experience
Collaborate with sales, credit, operations, and collections teams

6. Tech & AI Enablement

Partner with tech teams to digitize and streamline processes
Leverage AI/ML for Lead scoring, Credit underwriting, Fraud detection, Customer segmentation
Drive adoption of digital tools in field operations

7. Stakeholder Management

Work cross-functionally with Sales, Credit, Risk, Ops, Tech, and Analytics
Align internal teams to deliver product outcomes

Key Requirements

Experience

3–8 years of experience in NBFC/Banking/Fintech
Significant exposure to LAP, MSME lending, or retail secured lending
Experience working in Tier 2/3/4 markets preferred

Skills & Competencies

Field Orientation: Willingness to travel extensively and engage directly with customers
Comfort with Ambiguity: Ability to operate in evolving, unstructured environments
Customer Insight: Deep understanding of MSME and salaried segments in semi-urban/rural markets
Analytical Thinking: Ability to interpret financials, cash flows, and informal income patterns
Product Mindset: Strong problem-solving and innovation capabilities
Tech Awareness: Understanding of digital lending, AI/ML applications in financial services
Execution Focus: Ability to drive outcomes across multiple stakeholders
Local Language: Knowing any one or more of Tamil, Kannada and/or Telugu is preferred

Education