Product Manager

What the role is

We are looking for a Product Manager to help shape and deliver digital services that

make a real difference to the people and businesses we serve. You will be part of a

high-performing team driving digital transformation, building innovative and user-

centric products from the ground up while ensuring the reliable operation of existing

platforms.

This is a hands-on role that spans the full product lifecycle - from strategy and

development through to operations and continuous improvement.

What you will be working on

Product Strategy and Vision Work with product owners and business partners to

establish a clear product vision for new initiatives, define mission statements, and

secure stakeholder buy-in. Develop go-to-market strategies and outreach plans to

drive product adoption.

Product Development and Operations Design, test, and iterate through

experiments to improve user journeys for new products whilst maintaining

operational excellence for existing digital platforms. Manage product budgets,

develop workplans with product teams, and procure necessary resources including

software, hardware, and professional services. Ensure continuous service availability

and performance optimisation for live products.

Insight-Driven Product Management Leverage user research, analytics, and

operational data to inform product decisions and enhance user experiences.

Implement frameworks for tracking product performance and translate insights into

actionable improvements and measurable business value.

Quality and Compliance Ensure products meet relevant quality, performance, and

compliance standards throughout the product lifecycle. Coordinate with technical and

governance teams to address risks and embed best practices from development

through to live operations.

Cross-functional Collaboration Translate product strategy into actionable technical

plans for business and vendor teams. Coordinate efforts across functions including

marketing, legal, and finance. Support developers in exploring emerging tools and

techniques whilst maintaining the stability of production systems.

Growth and Maintenance Drive user adoption for new features through increased

engagement whilst ensuring reliable service delivery for existing users. Build

networks with key stakeholders and partner teams for collaboration opportunities.

Participate in public-facing activities to raise product awareness. Oversee

maintenance schedules, updates, and incident response for live products.

Project Management and Governance Run efficient stakeholder meetings,

prioritise and track deliverables for both new developments and operational tasks,

and document key decisions. Manage service level agreements and operational

metrics, and ensure products meet internal policy and governance requirements.

What we are looking for

Essential requirements:

. Diploma or Degree in Computer Science, Information Technology,

Engineering, or a related field

. Minimum 5 years of relevant experience in product management, IT business

analysis, or application solution design

. At least 3 years working directly with engineers, designers, and product

managers

. Experience managing both product development and operational

maintenance

. Strong analytical, conceptualisation, and problem-solving skills

. Good communication skills with the ability to present ideas clearly and work

effectively with stakeholders

Preferred qualifications:

. Experience with modern product development practices including Agile,

Cloud, Design Thinking, and Product-Centric Development

. Experience in service operations, incident management, and maintaining live

digital services

. Relevant certifications such as CITPM, COMIT, PMP, or Certified Scrum

Master

. Government or regulated sector experience

. Proven track record of delivering results within defined timeframes whilst

maintaining service reliability