Product Manager II

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future:

Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.

Disclaimer: Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official [Confidential Information] email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud

About the role:

We're looking for a senior Product Manager to join our Hospitality Cloud team. You'll own a complex product domain end-to-end—spanning enterprise integrations, cross-functional delivery, and strategic roadmap leadership—while embedding AI-first thinking at every stage. This role demands someone who thrives in ambiguity, earns stakeholder trust at all levels, and holds a high bar for execution and outcomes.

What You'll Be Doing:

Strategic Product Leadership

• Own your domain roadmap tied to measurable OKRs—drive outcomes, not just feature delivery.
• Lead structured Problem & Solution Discovery with internal stakeholders, integration partners, and enterprise customers before committing to build.
• Drive Go-To-Market readiness end-to-end: from inception through launch, adoption measurement, and post-release iteration.

AI-First Product Thinking

• Embed AI as a default lens in every discovery phase—ask how does AI improve this before writing requirements.
• Own end-to-end development of AI-powered features including evals and measurable outcome tracking.
• Leverage AI tooling to accelerate your PM workflow; track and share productivity gains with the team.
• Ensure all AI features meet Cvent's responsible AI standards.

Execution Excellence & Platform Health

• Drive delivery accountability: sprint hygiene, backlog depth health, SLI/SLO monitoring, and prod bug leakage
• Manage third-party vendor integrations—track deliverables, anticipate bottlenecks, and coordinate resolution of technical challenges
• Define and execute strategy to hit OKRs, NPS targets, and key product metrics; socialize alignment to business goals
• Make data-driven prioritization decisions using Mixpanel, ProductBoard, Sigma, and similar platforma
• Write crisp, unambiguous requirements and user stories with full acceptance criteria (functional, non-functional, security, data compliance) before sprint start

Stakeholder Influence & Cross-Functional Leadership

• Act as the single point of accountability for product decisions in your domain—own escalation paths and surface deviations with a remedy
• Lead alignment across Sales, CS, Engineering, UX, and Leadership; build trust at all levels of the org.
• Partner with integration vendors and enterprise customers to gather requirements and translate them into actionable product specs
• Present roadmap progress and risks clearly to leadership

What We're Looking For:

• 9–12 years of experience with 5+ years in product management for SaaS products
• Hands-on experience building AI products is a strong plus; proficiency with AI tools is required.
• Proficiency with analytics platforms (Mixpanel, Gainsight PX, Pendo, or similar) to measure and drive adoption.
• Experience with third-party integrations and enterprise software ecosystems is a plus
• Strong product sense: can articulate problems clearly, write specs that start with the why, and envision solutions at scale
• Solid grasp of software development, integrations, and system design—able to go deep with engineering partners
• Data-driven, analytical, and a self-starter who can take ownership from concept through completion.
• Exceptional communicator and influencer—comfortable navigating ambiguity and building alignment across all levels.