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GoKwik

Product Manager

GoKwik
Bengaluru, India
2-4 Years
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Job Description

The Core Responsibilities For The Job Include The Following

Conversational Commerce and Engagement:

  • Own the product roadmap for customer engagement experiences across WhatsApp, Instagram, Facebook, email, RCS, and web.
  • Drive adoption and innovation across conversational commerce workflows.
  • Build products that improve customer engagement, retention, and support efficiency.

Inbox And Agent Tooling

  • Own human-agent workflows, live chat experiences, ticket routing, and escalation mechanisms.
  • Build tools that improve agent productivity and customer response times.
  • Design seamless experiences between customer conversations and support operations.

Chatbot And AI Bot Platform

  • Own chatbot builder experiences, conversation flows, and bot management capabilities.
  • Design intelligent handoff mechanisms between bots and human agents.
  • Improve automation rates while maintaining customer experience quality.

AI-Powered CRM

  • Build AI-led engagement capabilities across lifecycle marketing and customer support.
  • Develop intelligent workflows powered by LLMs and conversational AI.
  • Drive personalisation, automation, and customer intelligence initiatives.

Platform And Integrations

  • Manage omnichannel integrations across Meta platforms and other messaging channels.
  • Work closely with engineering teams to ensure scalable and reliable platform capabilities.
  • Build integrations that simplify merchant onboarding and channel management.

Product Strategy And Execution

  • Translate customer and business requirements into product roadmaps and execution plans.
  • Prioritise initiatives based on business impact and customer value.
  • Collaborate closely with Design, Engineering, Customer Success, and GTM teams to launch impactful features.

Requirements

  • 2-4 years of product management experience, preferably in B2B SaaS, D2C technology, CRM, or customer engagement platforms.
  • Strong product thinking with experience managing customer-facing products.
  • Prior exposure to conversational commerce, customer support platforms, or engagement products.
  • Hands-on familiarity with AI/LLM-powered products is mandatory.
  • Experience building or shipping features leveraging LLMs, chatbot platforms, or AI workflows.
  • Familiarity with WhatsApp Business APIs, Meta ecosystem, or messaging platforms is preferred.
  • Comfortable working with engineering and business stakeholders in fast-paced environments.
  • Strong analytical, problem-solving, and communication skills.
  • High ownership mindset with the ability to thrive amidst ambiguity.

This job was posted by Nirvesh Mehrotra from GoKwik.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technology
Employment Type:
Full time

About Company

GoKwik

Job ID: 151237717

Jobs by Skill - IT
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Last Updated: 15-07-2026 05:23:27 PM
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