Product Manager

2-4 Years

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Early Applicant

Job Description

The Core Responsibilities For The Job Include The Following

Conversational Commerce and Engagement:

Own the product roadmap for customer engagement experiences across WhatsApp, Instagram, Facebook, email, RCS, and web.
Drive adoption and innovation across conversational commerce workflows.
Build products that improve customer engagement, retention, and support efficiency.

Inbox And Agent Tooling

Own human-agent workflows, live chat experiences, ticket routing, and escalation mechanisms.
Build tools that improve agent productivity and customer response times.
Design seamless experiences between customer conversations and support operations.

Chatbot And AI Bot Platform

Own chatbot builder experiences, conversation flows, and bot management capabilities.
Design intelligent handoff mechanisms between bots and human agents.
Improve automation rates while maintaining customer experience quality.

AI-Powered CRM

Build AI-led engagement capabilities across lifecycle marketing and customer support.
Develop intelligent workflows powered by LLMs and conversational AI.
Drive personalisation, automation, and customer intelligence initiatives.

Platform And Integrations

Manage omnichannel integrations across Meta platforms and other messaging channels.
Work closely with engineering teams to ensure scalable and reliable platform capabilities.
Build integrations that simplify merchant onboarding and channel management.

Product Strategy And Execution

Translate customer and business requirements into product roadmaps and execution plans.
Prioritise initiatives based on business impact and customer value.
Collaborate closely with Design, Engineering, Customer Success, and GTM teams to launch impactful features.

Requirements

2-4 years of product management experience, preferably in B2B SaaS, D2C technology, CRM, or customer engagement platforms.
Strong product thinking with experience managing customer-facing products.
Prior exposure to conversational commerce, customer support platforms, or engagement products.
Hands-on familiarity with AI/LLM-powered products is mandatory.
Experience building or shipping features leveraging LLMs, chatbot platforms, or AI workflows.
Familiarity with WhatsApp Business APIs, Meta ecosystem, or messaging platforms is preferred.
Comfortable working with engineering and business stakeholders in fast-paced environments.
Strong analytical, problem-solving, and communication skills.
High ownership mindset with the ability to thrive amidst ambiguity.

This job was posted by Nirvesh Mehrotra from GoKwik.