Product Manager

Fini is a cutting-edge AI solution designed to transform customer support by resolving complex customer service issues with high accuracy. Trusted by mid-market and enterprise B2C companies across fintech, SaaS, and marketplaces, Fini handles high-stakes workflows such as refunds, KYC, account changes, and billing disputes. Organizations using Fini can automate up to 80% of customer support tickets in specific workflows with 98% verified accuracy, improving resolution times and boosting CSAT scores by over 10%. Powered by an innovative AI architecture, Fini integrates seamlessly with popular platforms like Zendesk, Salesforce, Intercom, and HubSpot. Serving premier clients such as the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini adheres to rigorous compliance standards, including SOC 2, GDPR, and ISO 27001.

We are seeking a full-time remote Product Manager to lead the end-to-end development and enhancement of our AI-powered customer support solutions. In this role, you will collaborate closely with cross-functional teams, including engineering, design, and operations, to define product vision, strategy, and roadmaps. Responsibilities include gathering and prioritizing customer requirements, managing product launch activities, analyzing market trends, and ensuring Fini's offerings address user needs effectively. You'll also be responsible for evaluating performance metrics and driving improvements to optimize our product and user experience.

• Proven experience in product management, including developing roadmaps, specifying requirements, and launching successful products
• Strong analytical skills, with the ability to evaluate data, interpret market trends, and make data-driven decisions
• Excellent communication and collaboration skills, with experience working cross-functionally with engineering, design, and business teams
• Technical understanding of AI-based platforms and ability to work within an integrated ecosystem (e.g., Zendesk, Salesforce, Intercom, HubSpot)
• Experience with agile methodologies and tools for product development
• Strong problem-solving skills and capability to manage complex projects
• Experience in customer support, SaaS, fintech, or related industries is a significant advantage
• Bachelor's Degree in Business, Engineering, Computer Science, or a related field; MBA or equivalent experience is a plus