Product Manager

The Product Manager (FIT) is responsible for developing, sourcing, pricing, and maintaining competitive Free Independent Traveller (FIT) travel products. The role involves close collaboration with airlines, hotels, destination management companies (DMCs), tourism boards, and internal sales teams to ensure attractive, market-driven travel packages that meet customer demand and achieve sales targets.

Product Development

• Research and develop FIT travel packages for assigned destinations.
• Source competitive airfares, hotels, transfers, attractions, rail products, cruises, and land arrangements.
• Negotiate competitive rates and exclusive offers with suppliers.
• Create seasonal promotions and value-added packages.

Supplier Management

• Build and maintain strong relationships with airlines, hotels, DMCs, tourism boards, and other travel partners.
• Negotiate commercial agreements, allocations, and promotional support.
• Monitor supplier performance and service quality.
• Resolve product-related issues with suppliers.

Pricing & Yield Management

• Prepare accurate package costing and pricing.
• Monitor competitors pricing and market trends.
• Review margins to ensure profitability.
• Update pricing based on supplier changes, exchange rates, and market conditions.

Product Administration

• Maintain product information within reservation and booking systems.
• Ensure package details, inclusions, exclusions, and terms & conditions are accurate.
• Coordinate brochure, website, and promotional content with the Marketing team.

Sales Support

• Conduct product briefings and training for sales consultants.
• Provide destination expertise and product recommendations.
• Assist the Sales team with customized FIT quotations when required.
• Support travel fairs, roadshows, and promotional events.

Market Research

• Monitor travel trends and customer preferences.
• Identify new destinations and product opportunities.
• Benchmark against competitors and recommend improvements.

Job Requirements

• Minimum 2-3 years experience in a travel agency product role.
• Strong knowledge of FIT travel products and destinations.
• Good negotiation and supplier management skills.
• Strong analytical and pricing abilities.
• Proficient in Microsoft Office, especially Excel.
• Experience with reservation systems is an advantage.
• Excellent communication and interpersonal skills.
• Able to work independently and manage multiple priorities.

Key Competencies

• Product sourcing and contracting
• Commercial and negotiation skills
• Market awareness
• Attention to detail
• Problem-solving
• Time management
• Customer-focused mindset
• Team player with strong communication skills

Key Performance Indicators (KPIs)

• Gross profit and package margins
• Sales performance of assigned destinations
• Number of new FIT products launched
• Supplier support secured (promotions, marketing funds, value-adds)
• Timely product updates and pricing accuracy
• Sales team satisfaction and product knowledge support
• Customer feedback and product quality

Staff Benefits:

• Attractive remuneration package with performance incentives.
• Annual performance bonus (subject to company performance).
• Medical and dental benefits.
• 14 days annual leave and birthday leave.
• Staff travel privileges and familiarization (FAM) trips.
• Travel discounts for employees and immediate family members.
• Opportunities to attend overseas trade shows, product launches, and destination training.
• Professional development and training programmes.
• Career progression opportunities within the company.
• Friendly, dynamic, and supportive work environment.
• Staff engagement activities, team bonding events, and company retreats.
• Employee recognition and long-service awards.