Product Manager (Digital Experience)

Product Manager (Digital Experience)

Manager/ Senior Manager

About Us

The Ascott Limited (Ascott) is a leading global hospitality company with over 1,000 properties across more than 230 cities in over 40 countries. Our diverse portfolio spans serviced residences, hotels, resorts, social living spaces and branded residences under award-winning brands including Ascott, Citadines, lyf, Oakwood Premier, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Adoor Apartment, Adoor Suites, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.

As part of CapitaLand Investment, one of Asia's leading real asset managers, Ascott is committed to delivering meaningful guest experiences while driving growth through innovation, brand excellence and customer-centricity.

The Opportunity

As Ascott's digital ecosystem continues to evolve, we are looking for an experienced and hands-on Product Manager to lead the development and enhancement of our global website platform, a critical touchpoint connecting millions of guests with our brands and properties worldwide.

This role offers a unique opportunity to shape product delivery practices, establish operational excellence across cross-functional teams and vendor partners, and drive initiatives that directly influence customer experience, platform performance, and business outcomes.

You will work closely with business stakeholders, technology teams, and external delivery partners to translate strategic priorities into tangible product outcomes, while helping define the future operating model of our Digital Experience function. If you thrive in environments where you can build structure, influence stakeholders, and drive meaningful change, we'd love to hear from you.

KEY RESPONSIBILITIES

Product Ownership & Roadmap Delivery

• Own the end-to-end product management lifecycle for Ascott's website platform, driving the delivery of enhancements that improve customer experience, operational effectiveness, and business performance.
• Establish and maintain an effective sprint cadence, delivery rhythm, and product governance framework to support evolving business needs.
• Drive the planning, prioritisation, and execution of strategic initiatives across the product roadmap, including platform upgrades, integrations, security enhancements, and performance optimisation.
• Balance competing business priorities while ensuring initiatives are aligned with strategic objectives and customer outcomes.

Stakeholder & Vendor Management

• Serve as the primary product lead and trusted partner to both business stakeholders and external delivery vendors.
• Establish and manage a structured intake, assessment, and prioritisation process for business requests and enhancement opportunities.
• Drive alignment across multiple stakeholder groups by balancing business objectives, technical feasibility, and delivery capacity.
• Hold delivery partners accountable for quality, timelines, and agreed outcomes, proactively identifying and resolving risks and blockers.

Team Leadership & Operating Model Development

• Provide day-to-day leadership, guidance, and coaching to members of the product team, fostering a product-led mindset focused on outcomes and value creation.
• Support the evolution of the team's operating model, helping define future ways of working, governance structures, and portfolio ownership.
• Contribute to shaping how web-related products and adjacent digital experiences are structured and managed across the organisation.

Business Case Development & Strategic Communication

• Build and articulate compelling business cases for strategic initiatives and investment decisions.
• Translate technical concepts, dependencies, and trade-offs into clear business implications and recommendations for senior stakeholders.
• Support informed decision-making through data-driven analysis, product insights, and commercial rationale.

Performance, Risk & Continuous Improvement

• Monitor platform performance, customer feedback, user behaviour, and operational metrics to identify opportunities for improvement.
• Work closely with technology and delivery teams to strengthen platform stability, scalability, security, and overall user experience.
• Establish a culture of continuous improvement by leveraging insights and feedback to shape future roadmap priorities.

REQUIREMENTS

Essential

• Degree in Business, Information Technology, Computer Science, Digital Media, Engineering, or a related discipline.
• Min 7+ years of experience in Product Management, Digital Product Delivery, Digital Transformation, or related areas.
• Proven experience managing digital products and platforms within a complex stakeholder environment.
• Solid product management experience, agile or waterfall, with demonstrated success establishing delivery cadence with a new team or partner.
• Demonstrated ability to drive outcomes and influence stakeholders in environments where formal authority may be limited.
• Strong communication, stakeholder management, and problem-solving capabilities.
• Comfortable navigating ambiguity, building structure, and leading change in evolving environments.
• Hands-on and pragmatic, with a strong sense of ownership and accountability.

Preferred

• Working knowledge of APIs, system integrations, and digital platform architecture.
• Experience working within hospitality, travel, consumer, e-commerce, or customer-facing digital environments.
• Familiarity with Adobe Experience Manager (AEM) or other enterprise CMS platforms.
• Exposure to digital experience, customer journey, loyalty, booking, or commerce platforms will be advantageous.