Product Manager - Claims Management System
Delhivery is India's leading digital commerce enablement company, where we use technology to drive supply chain innovation. Our mission is to fulfill all of India's online and offline consumption demand through best-in-class industry solutions, domain expertise, and pan-India operations.
As a PM, you will work closely with stakeholders (Clients, Shippers, Consignees, Business Development, Operations, Finance, Customer Experience, and Design) and co-define & execute the near-term product roadmap in line with the business strategy and product vision. The aim is to build industry-first product solutions to optimize logistics costs for the shippers, exceed service levels, and continuously enhance customer experience.
The successful candidate will (what fitment looks like for this role)
- Be adept at solving problems using first principles; demonstrate user empathy
- Have clear articulation and solid prioritization skills
- Be comfortable with translating chaos into a structure
- Have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced & dynamic business environment
- Be relentless in execution without losing sight of the bigger picture
- Be highly analytical and data-driven
- Be team-oriented; should be able to groom Product Analysts on the team
- Have the ability to marry technological competence with an in-depth understanding of operations and customer experience
Requirements (in terms of previous work experience)
- 1-4 years of product management experience with internet start-ups, supply chain organizations and/or SaaS product companies; impactful management consulting background is also preferred
- Consumer application experience is preferred.
- Should know enough tech to be able to comfortably articulate requirements to the engineering and design teams
- Analytics: be great at Excel, SQL
- Knowing wireframing tools (Whimsical, Figma) is preferred but not mandatory
- Domain knowledge of supply chain/ logistics is preferred but not mandatory
