Key Responsibilities:
Product Strategy & Lifecycle:
- Drive the entire product lifecycle including strategy, planning, execution, and go-to-market activities for conversational solutions.
- Define, prioritize, and refine product features, requirements, and user journeys.
- Develop and manage product roadmaps aligned with organizational objectives.
Customer & Market Insights:
- Conduct market research, competitive analysis, and customer interviews to identify opportunities.
- Act as the voice of the customer while balancing business priorities, technology feasibility, and long-term vision.
Collaboration & Delivery:
- Partner with design, engineering, and transformation teams to ensure successful product delivery.
- Oversee IVR transformation initiatives and ensure integration with broader conversational strategies.
- Present and socialize key product milestones, updates, and performance metrics to VS & SVS level leadership.
Performance Tracking & Optimization:
- Continuously track performance, adoption, and customer satisfaction post-launch.
- Iterate product features based on feedback and insights for continuous improvement.
Must-Have Skills:
- Proven experience as a Product Manager with end-to-end product lifecycle ownership.
- Deep understanding of Conversational Banking, Chat, Messaging, and Conversational AI technologies.
- Hands-on experience with IVR transformation initiatives.
- Excellent stakeholder management skills at senior leadership levels (VS, SVS).
- Strong analytical and problem-solving abilities.
- Experience managing cross-functional teams across business, design, engineering, and transformation.
- Exposure to production management in regulatory environments.
