Job Requirements
About the Role
The
Senior Product Manager – Digital is responsible for owning and delivering system roadmaps for digital products, from defining requirements to driving adoption. The role focuses on creating seamless onboarding and servicing journeys for both existing and new-to-bank customers across digital platforms. It involves end-to-end product management, stakeholder collaboration, and continuous monitoring to ensure delivery excellence and customer delight. The role is central to promoting IDFC FIRST Bank's customer-centric culture and digital transformation agenda.
Key Responsibilities
Primary Responsibilities
- Create digital journey for existing and new to bank customer facing onboarding journeys and servicing across platforms
- Own the roadmap for new builds and enhancements on platforms like Tab based journey, DIY journey, Turo, HPE and Optimus.
- Regular review and monitoring of the journey's / platforms managed along with stakeholder reviews for achieving the number targets
- Responsible for end-to-end testing, requirement planning, scoping and product management of the new journeys, capabilities
- Delivery of projects as per roadmap aligned with technology teams.
- Incremental value generated through - sales acquisition enablers or cost saving projects done.
- Adoption of every product feature launched to be >90% (exception to be discussed)
Secondary Responsibilities
- Champion the IDFC First's customer centric culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. High service standards and ensuring exceptional customer experiences.
- Regular review and monitoring of the journey's / platforms managed along with stakeholder reviews for achieving the number target.
What We Are Looking For
Education
- Graduation: B.Sc, B.Tech, BCA, B.Com, or BBA
- Post-graduation: MBA or PGDM
Experience
- Minimum5+ yearsof relevant experience in digital product management, preferably within the banking or financial services industry.
Skills and Attributes
- Strong understanding of digital platforms and customer journey design.
- Excellent project management and stakeholder engagement skills.
- Ability to lead cross-functional teams and drive adoption of digital solutions.
- Analytical mindset with a focus on performance monitoring and continuous improvement.
- Passion for delivering customer-centric solutions and driving digital transformation.
