Product Manager

Position Overview

We are seeking a results-driven ProductManager, Client Development who can combine industry knowledge and expertise, technical skills, and management skills to lead a cross-functional product development team in designing, developing, and delivering key features and enhancements for the financial institutions that use our Digital Retail Banking and Treasury Management products and solutions. This role will be responsible for extending our solutions so that the business objectives of our financial institution clients are met. This role will oversee one or more digital servicing development teams and ensure alignment with the organization's business objectives, customer needs, and the broader strategic product and technology roadmap. The ideal candidate has a strong background in product management, experience with Agile methodologies, and a passion for delivering high-value solutions to customers.

Key Responsibilities & Duties

• Work with customers and subject matter experts to capture and document business requirements and translate business and technical requirements for engineering.
• Define user stories, acceptance criteria, and ensure clear communication of requirements to the development team.
• Own and manage the product backlog, ensuring it is well-organized, prioritized, and aligned with the product roadmap and business objectives.
• Continuously refine and adjust priorities based on customer feedback, business needs, and technical feasibility.
• Lead a cross-functional Scrum team, including developers, designers, and QA engineers, to deliver high-quality releases.
• Serve as the primary point of contact between stakeholders and the Scrum team to facilitate communication and collaboration.
• Collaborate with cross-functional teams to define scope, timelines and resource requirements for features and enhancements.
• Lead relevant Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Ensure the team adheres to Agile best practices, fostering a culture of continuous improvement.
• Monitor sprint progress, maintain velocity metrics, and adjust priorities as needed to meet sprint goals and deliverables.
• Act as the voice of the customer, leveraging feedback, analytics, and insights to prioritize features that maximize customer value.
• Collaborate with sales, marketing, customer support, and other teams to ensure successful go-to-market strategies and user adoption.
• Present product updates, plans, and performance metrics to senior leadership and key stakeholders.
• Ensure timely and successful delivery of product increments that meet quality standards and business objectives.
• Monitor and report on key performance indicators (KPIs) to measure the success of product initiatives.
• Proactively identify and mitigate risks that could impact project timelines or deliverables.
• Manage stakeholder expectations and communicate release status updates effectively.
• Maintain a deep understanding of market trends, competitive landscape, and customer needs to inform product development.

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.
• 5+ years of product management experience, preferably in fintech, digital banking, or SaaS platforms.
• Proven experience managing software development lifecycles in an Agile environment.
• Deep knowledge of Agile methodologies, including Scrum, and experience leading Agile teams.
• Exceptional communication and presentation skills, with the ability to convey complex concepts to technical and non-technical audiences.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficient in product management tools such as Jira, Confluence and ProductBoard.
• Proficient in collaboration tools such as Slack and GSuite.
• Strategic thinker with a hands-on approach to problem-solving.
• Customer-focused, with a commitment to delivering solutions that exceed client expectations.
• Self-starter with a can-do attitude and ability to lead with sense of urgency
• Ability to work both independently and in a team setting; flexible, adaptable, and thrives in a fast-paced business environment
• Strong problem-solving skills with acute attention to detail and ability to meet tight deadlines and goals
• Exceptional time management skills