Behind every great customer conversation, there's a product quietly doing the heavy lifting - we build those. SaaS Labs makes customer conversations smarter with JustCall,CallPage, and ServiceAgent.ai. Over the last decade, we've scaled to $40M+ ARR and a 300+ strong team across India, the US, and other regions, while building the AI-powered backbone for how businesses talk to their customers.
Our platform unifies calls, SMS, WhatsApp, and advanced AI capabilities including conversation intelligence, real-time agent assist, AI coaching, sentiment analysis, and our flagship AI Voice Agent (AIVA). With 100+ integrations across the GTM tech stack, we're transforming into a full-fledged conversation intelligence platform.
We're stepping into a big year at JustCall AI with a clear, ambitious roadmap already in place and we're looking for an AI-native Product Manager with strong fundamentals to help us execute it. You'll play a core role in scaling our AI products across the JustCall AI and AI Pod charter, turning roadmap bets into real, high-impact experiences for customers across the globe. If you've worked on mature AI platforms, shipped scalable B2B products, and love solving real customer problems end-to-end, this is where you'll feel at home.
What We'll Count on You
- Own product strategy and roadmap for the AI Conversation Intelligence & Voice Agent stack.
- Build an outcome-driven roadmap balancing customer value, impact, and technical feasibility.
- Track AI/CCaaS trends and competitors to shape differentiation and product direction.
- Drive a clear product vision that aligns engineering, design, and GTM teams. Deep-dive into sales, support, and RevOps workflows to uncover high-value AI opportunities.
- Translate ambiguous needs into clear problem statements, use cases, and JTBD.
- Write sharp PRDs, prioritize effectively, and ship with engineering and design.
- Validate ideas through prototypes, rapid experimentation, and A/B tests.
- Design scalable AI capabilities with the right trade-offs on latency, accuracy, UX, and cost.
- Lead cross-functional execution across Design, Marketing, Sales, and CS for successful launches.
- Define and track metrics, run reviews, iterate quickly, and double down on what drives adoption.
Who You'll Work
- Fellow Product Managers, Engineers, Designers, and Data Analysts who love solving hard problems
- Partner Marketing, Sales, CSM, and Support teams who bring the customer perspective.
- Leadership teams across Product & Engineering to shape long-term strategy.
- You'll be part of a culture that values curiosity, autonomy, and ownership. This isn't a role where you manage tickets this is where you shape the future.
What You'll Bring
Required
- 27 years of experience in SaaS, communication platforms, or AI products
- Strong analytical skills; ability to leverage data for decision-making.
- Experience working in agile, fast-moving environments.
- Deep customer empathy and a user-centric mindset.
Preferred
- Familiarity with Jira, Figma, Mixpanel/Amplitude, and vibe coding tools
- Experience conducting user research and translating insights into product direction.
- Understanding of enterprise B2B sales and customer success workflow
