Job Requirements
About the Role
The
Program Manager Two-Wheeler Loans is responsible for overseeing the vision, development, and lifecycle of the two-wheeler loan product. This role involves managing customer journeys, coordinating with sales and technical teams, and ensuring seamless project executionfrom scoping to go-live and adoption. The incumbent will drive innovation through automation, API integrations, and user experience enhancements, while ensuring compliance and system stability. The role is pivotal in scaling the business and improving onboarding journeys for both customers and internal users.
Key Responsibilities
Primary Responsibilities
- Drive book growth by implementing new policies and credit decisioning frameworks for Two-Wheeler Loans.
- Lead sprint planning and management for product journey development, design, and go-live.
- Manage end-to-end project execution for existing and new customer onboarding journeys, including loan origination and booking processes.
- Ensure timely delivery of projects as per the annual roadmap and predefined timelines.
- Benchmark and implement industry best practices across all customer journeys.
- Maintain system stability to ensure uninterrupted business operations.
- Collaborate with internal stakeholders to develop and execute implementation plans for new partnerships.
- Recommend and implement process automation to improve service efficiency.
- Liaise with the tech team for successful integration with external partners to achieve faster turnaround times and improved processes.
- Work closely with risk teams to ensure all technology builds are compliant with regulatory and internal standards.
Secondary Responsibilities
- Monitor and prevent unethical practices, and continuously improve customer journeys.
- Identify new development requirements to enhance user experience and support business scale-up.
What We Are Looking For
Education
- Graduation: B.Sc, B.Tech, BCA, B.Com, or BBA.
- Post-graduation: MBA or PGDM.
Experience
- Minimum 4 years of relevant experience in product or program management, preferably in vehicle finance or consumer lending.
Skills and Attributes
- Strong project management and sprint planning capabilities.
- Deep understanding of loan origination systems and customer onboarding journeys.
- Technical proficiency in API integrations, automation, and UI/UX development.
- Excellent stakeholder management and cross-functional collaboration skills.
- Ability to translate business needs into technical requirements.
- High attention to detail, compliance orientation, and execution focus.
