Hi,
We have excellent job opportunity for PLM Expert (Enovia and Windchill) for Pune location.
Job Description:
Position Title – PLM Expert (Enovia and Windchill).
Job Location – Pune
- Educational Qualifications Required: BE / B Tech in Engineering.
- Experience Required: 7+ years of experience in PLM / ENOVIA domain, with significant exposure to L1/L2 support operations.
Job Summary
Technical Skills:
- Strong experience of working onENOVIA & Windchill platform and with solid understanding of core PLM concepts and data models
- Knowledge of different lifecycle stages in ENOVIA (Upload → Review → Approval → Release).
- Proven experience in handling Level 1 and Level 2 PLM support tickets, including:
- Incident management, service requests, and problem management
- Root Cause Analysis (RCA) and resolution tracking.
- SLA adherence and ticket prioritization.
- Ability to troubleshoot both functional and basic technical issues, including:
- Access / permission issues
- Workflow failures
- Object lifecycle inconsistencies
- Data integrity and document upload/retrieval issues
- Experience working with ticketing tools such as ServiceNow, JIRA, etc.
- Good understanding of data management and document control practices.
- Good exposure to system integrations (ENOVIA ↔ ERP, CAD tools, etc.) and handling related incidents.
Education requirement and soft skills:
- BE / B Tech in Engineering.
- 7+ years of experience in PLM / ENOVIA domain, with significant exposure to L1/L2 support operations.
- Good Command (Verbal & Written) of English is must. Strong analytical and interpersonal skills.
- Able to work on multiple projects by giving due importance to each project.
Your responsibilities:
PLM SME & Support Leadership:
- Act as Subject Matter Expert (SME) for PLM tools (ENOVIA/Windchill).
- Provide end-to-end support for L1 and L2 tickets, ensuring timely closure within SLA.
- Act as an escalation point for complex L1/L2 issues and coordinate with L3 teams where required.
Ticket & Incident Management:
- Resolve/assign incoming support tickets (incidents/service requests).
- Perform detailed analysis and troubleshooting to identify root causes.
- Maintain high ticket quality standards, including proper documentation and updates.
- Ensure SLA/KPI adherence (resolution time, response time, backlog control).
- Identify recurring issues and recommend permanent fixes or system improvements.
Process Improvement & Knowledge Management:
- Create and maintain knowledge base articles (KB), FAQs, and troubleshooting guides.
- Continuously improve support processes, workflows, and ticket handling efficiency.
- Define and enforce best practices, governance, and SOPs for PLM usage and support.
- Conduct periodic ticket analysis and present insights to stakeholders.
System Enhancements & Integration Support:
- Lead/support system enhancements, upgrades, and change requests.
- Assist in testing (UAT/SIT) for new features, patches, and releases.
- Provide support for integration issues between ENOVIA and enterprise systems (ERP, CAD tools, etc.).
User Support & Training:
- Provide functional support to end users, including issue resolution and guidance.
- Conduct training sessions, KT sessions, and user onboarding programs.
- Mentor and guide junior team members and L1 Key Users.
If you are interested in this opportunity, kindly revert with your updated resume on below email id; [Confidential Information]
