Product Lead - UPI Acquiring

Airtel Wireless

9-12 Years

Not Disclosed

Gurugram, India

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Posted 5 days ago
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Job Description

Role Overview

Lead the UPI acquiring charter for Airtel Payments Bank, owning merchant & payment aggregator ecosystem, driving product strategy, execution, regulatory alignment, and revenue growth while ensuring high reliability, fraud control, and superior merchant experience at scale.

Key Responsibilities

Product Strategy & Roadmap
Own the end-to-end roadmap for UPI acquiring (static and dynamic QR, intent, collect, autopay/subscriptions)
Drive feature enhancements through market & competitor analysis and ecosystem trends
Perform cost-benefit analysis (CBA) to prioritize high-impact initiatives
Manage a well-groomed backlog (JIRA), balancing revenue growth, cost efficiency, and platform stability
Define and drive quarterly & annual roadmaps, ensuring alignment with business goals
Identify and work on additional opportunities leading to an incremental impact on bank's key matrix.
Provide leadership visibility via structured reviews on roadmap progress, delivery, and outcomes
Merchant & Aggregator Ecosystem
Build and scale partnerships with Payment Aggregators and key merchants
Drive solutions for merchant onboarding, activation, lifecycle management
Expand online & offline acceptance footprint in collaboration with Alliance, GTM and sales teams
Growth & Monetization
Drive TPV, transactions, and active merchant growth for UPI acquiring
Identify and scale monetization levers (pricing, VAS, cross-sell opportunities)
Optimize merchant journey: onboarding → activation → engagement → retention
Execution & Stakeholder Management
Partner with engineering teams to ensure timely delivery (grooming, sprint planning, execution)
Create clear PRDs, user stories, and Figma-based user flows/screens
Ensure First-Time-Right delivery via:

Well-defined acceptance criteria & test cases
Strong oversight of UAT and release readiness

Drive seamless cross-functional collaboration (risk, compliance, ops, finance)
Manage NPCI & regulatory engagement:

Work on/with NPCI communications, circulars, and discussions
Respond to regulatory queries and ensure timely compliance implementation

Collaborate with banking operations teams to:

Ensure smooth refunds, reversals, and chargebacks
Design & enhance SOPs to improve operational efficiency

Collaborate with Alliance team to discuss possible business opportunities and build that in product roadmap.
Work with internal control functional teams to identify potential suspicious patterns, build rules, and define consequence management around it.
Lead a team of 2-3 product managers and product Ops and define career paths for them.
Work will all the stakeholders in collaborative environments.
Risk, Compliance & Operations
Ensure adherence to RBI/NPCI guidelines
Strengthen fraud detection, dispute management, and reconciliation processes
Optimize settlements and merchant experience
Data, Monitoring & Performance
Own key metrics: TPV, success rates, merchant activation, retention, cost per transaction
Enable reporting, dashboards, and real-time alerts for:

Success/failure trends (overall & merchant-level)
Fraud monitoring and risk signals
System performance & stability

Drive data-led decision-making and targeted merchant-level interventions

Qualifications

9–12 years in payments/product management (strong UPI acquiring experience preferred)
Deep understanding of UPI ecosystem, NPCI guidelines, and merchant payments
Experience with Payment Aggregators / PSPs / large-scale merchant ecosystems
Strong analytical, execution, and stakeholder management skills