Roles And Responsibilities
- Troubleshoot and replicate issues related to the product and resolve them.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
- Have thorough knowledge of the product while continuously working towards the product's improvement.
- Achieve the KPI'S and objectives in the cadence set by the team.
- Learn and develop problem solving skill sets for product improvement.
- Flexible and receptive to change for continuous product transformation.
Must have
- Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
- Technical aptitude to troubleshoot application issues.
- Passion towards amazing customer experience.
- Good interpersonal skills.
- Flexible to work 24/7.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge on common apps and technologies in a professional environment.
- Should be willing to work from office once a week.
Workspace Requirements
- Private workroom with the ambience to handle calls.
- Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
