Walk-in details -
Date: 19th December 2025
Time: 10:00 AM 2:00 PM
Venue and directions: International Tech Park, Ascendas, Phase 1, 1st Floor, Pinnacle Building, CSIR Rd, Tharamani, Chennai, Tamil Nadu 600113
Roles and responsibilities
- Troubleshoot and replicate issues related to the product and resolve them
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
- Have thorough knowledge of the product while continuously working towards the product's improvement.
- Achieve the KPI'S and objectives in the cadence set by the team.
- Learn and develop problem solving skill sets for product improvement.
- Flexible and receptive to change for continuous product transformation.
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Must have
- Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment)
- Technical aptitude to troubleshoot application issue.
- Passion towards amazing customer experience.
- Good interpersonal skill
- Flexible to work 24/7.
- Good documentation skills to keep track of issues and ticket.
- Good knowledge on common apps and technologies in a professional environment.
- Should be willing to work from office once a week.
Workspace requirements
- Private workroom with the ambience to handle cal
- Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).
