About RADIUS
RADIUS is an AI-powered Omnichannel Interaction System (OIS) that unifies every customer touchpointvoice, chat, email, social, video, and moreinto a single intelligent platform. It empowers enterprises to manage customer interactions seamlessly, ensuring context continuity, faster resolutions, and superior customer experiences.
Developed by VIS Networks, a technology-driven company committed to transforming customer engagement, RADIUS combines innovation, scalability, and automation to help businesses deliver connected, data-driven, and future-ready CX.
Role Overview
We'reseeking an experienced and passionateProduct Experience Designer with 8+ years of hands-on experiencein the software domain. As a core member of our product design team,you'llshape intuitive, user-centered interfaces that enhance the way global enterprises interact with customers using RADIUS. This role requires deep empathy for users, a strong understanding of product workflows, and the ability to collaborate across product, engineering, and marketing teams
Key Responsibilities
- Lead the end-to-end design process for web and mobile interfaces within RADIUS.
- Translate product requirements and user feedback into wireframes, user flows, and high-fidelity mockups.
- Design intuitive dashboards, interaction screens, and data visualizations that simplify complexity.
- Conduct user research and usability testing, anditeratebased on insights.
- Define andmaintaina scalable design system, ensuring visual consistency across the platform.
- Collaborate closely with product managers and developers to implement features that drive user engagement.
- Contribute to the evolution of RADIUS's overall user experience and interaction patterns.
- Stay current with UI/UX best practices, accessibility standards, and design trends.
Requirements
- 8+ years of professional UI/UX design experience, with a strong focus on enterprise software or SaaS products.
- Provenexpertisein tools like Figma, Sketch, Adobe XD, or equivalent.
- Portfoliodemonstratingdesign work for complex applications, including dashboards, workflows, and multi-step interactions.
- Solid understanding of UX principles, information architecture, and interaction design.
- Experience working in Agile/Scrum environments and collaborating with cross-functional teams.
- Strong communicationand presentation skills to articulate design decisions.
- Detail-oriented with a passion for crafting pixel-perfect interfaces.
Preferred Qualifications
- Prior experience designing SaaSproducts.
- Experience contributingto orbuilding design systems.
- Understanding ofcustomer journey mapping and behavioral analytics.
- Ability to mentor junior designers and provide thoughtful feedback.
Why Join Us
- Shape the future of customer experience design in a rapidly growing tech company.
- Design products used by leading enterprises and customer service teams worldwide.
- Collaborate with a driven and visionary team that values creativity, usability, and user-first thinking.
- Opportunity to lead and influence product design at scale.
- Work in a fast-paced,innovation-led environment with room for growth and experimentation.
Ready to craft world-class experiences Apply today: https://radius-ois.ai/career/product-experience-designer/
