Creative Edge by Toprankers is looking for a highly driven and detail-oriented
Product Executive to manage lead operations, coordinate cross-functional activities, and ensure seamless execution between departments. The role demands strong ownership, analytical thinking, and operational excellence in a fast-paced edtech environment.
About Creative Edge
Creative Edge is the design preparation vertical of Toprankers, catering to students preparing for entrance examinations such as NID, NIFT, UCEED, CEED, B.Arch, and other creative and design-focused careers. The team works at the intersection of education, technology, counselling, and student success.
Key Responsibilities
Lead Management & Conversion Coordination
- Handle and monitor incoming leads across all channels including website, campaigns, counsellor referrals, and partnerships
- Ensure timely lead allocation and follow-up coordination with counselling teams
- Track lead lifecycle, conversion funnel, and response timelines
- Identify leakages in the lead process and recommend operational improvements
- Maintain accurate lead databases and CRM hygiene
Operational Coordination
- Coordinate with internal departments including:
- Counselling & Sales
- Marketing
- Academics
- Product & Tech
- Operations
- Ensure smooth execution of day-to-day operational activities
- Act as a bridge between teams to ensure alignment and timely execution
- Follow up on pending tasks, escalations, and inter-team dependencies
Reporting & Analytics
- Prepare daily, weekly, and monthly reports related to leads, conversions, productivity, and operations
- Analyze trends and provide actionable insights to improve efficiency
- Maintain dashboards and operational trackers
- Support management with business data and operational reviews
Process Management
- Ensure SOP adherence across teams
- Build and improve operational workflows wherever required
- Support implementation of new operational initiatives and tools
- Assist in streamlining communication and execution processes
Desired Candidate Profile
Required Skills
- Strong understanding of lead management and operational coordination
- Excellent communication and interpersonal skills
- High ownership and accountability
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks under deadlines
- Proficiency in Microsoft Excel / Google Sheets
- Comfortable working with CRM and reporting tools
Preferred Qualifications
- Bachelor's degree in Business Administration, Operations, Marketing, or related field
- 1–3 years of experience in operations, lead management, or coordination roles
- Experience in edtech/startup environment preferred
What We're Looking For
- Someone who is highly organized and process-oriented
- A proactive individual who takes initiative without constant supervision
- Strong team player with execution-focused mindset
- Ability to thrive in a fast-paced and dynamic work environment
