Job Title
Product Engineer - Provider
Product Responsibilities
- Lead and support product strategy and roadmap development for accommodation providers, including feature planning, new connectivity, and prioritization within the Agile Release Train (ART).
- Partner with customers throughout the product lifecycle to understand needs, validate requirements, and align expectations across internal and external stakeholders.
- Coordinate and deliver functional projects, including Direct Connect implementations and connectivity upgrades.
- Build inclusive, trusting relationships across customer organizations to support transparent communication and shared understanding.
- Represent the customer's perspective internally to help ensure highquality service and positive business outcomes for all parties.
Communication & Collaboration
- Serve as the Escalation Point of Contact (POC) for incidents related to Hotel GDS providers.
- Communicate updates on product changes, project progress, and business developments clearly and regularly with customers and internal teams.
- Identify opportunities that support sustainable business growth based on customer needs and emerging product enhancements.
- Monitor, analyze, and share customer business trends with internal stakeholders to inform ongoing improvements.
- Collaborate closely with Engineering, Design, Marketing, Sales, and Account Management teams to support cohesive product development and gotomarket execution.
Ways of Working
- Use data and analytics to guide decisions, improve product performance, and enhance processes.
- Share updates and insights with senior leadership and key stakeholders in a clear and accessible manner.
- Encourage experimentation and continuous learning within the team.
- Promote an inclusive and collaborative environment where diverse perspectives are valued.
- Contribute to continuous improvement of workflows, customer experience, and internal processes.
About The Ideal Candidate
- 10+ years of experience in customer management or related fields.
- Experience launching and managing products in a technology or distribution environment.
- Clear and effective communication and relationshipbuilding skills.
- Ability to analyze information, think strategically, and collaborate to solve problems.
- Comfortable working in evolving, complex environments with the support of crossfunctional teams.
- Proficient in English (written and verbal).
What We Offer
- A supportive, diverse, and inclusive workplace where every team member can contribute meaningfully.
- Opportunities for professional development, learning, and career growth.
- Collaboration with global hospitality and travel industry leaders on impactful products.
- Flexible ways of working that support wellbeing.
- A culture that values innovation, continuous improvement, and shared success.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
