About Merlin AI
Merlin AI is building the intelligent ERP for the US construction industry. From sales and estimating to procurement, operations, and finance, Merlin connects every part of the workflow into one AI-native platform. We're backed by Y Combinator and top-tier investors, and we're already powering operations at innovative construction companies across the U.S.
About The Role
We're hiring a
Product Engineer who can directly own and drive customer successfrom onboarding to revenue realization. This is not a traditional engineering role focused on isolated features or components. It's a high-agency, high-ownership role where you will work directly with customers, understand their operations, and ensure they go live successfully on Merlin AI. You'll own the roadmap for your accounts, write production-grade code, and lead implementation, training, and supportend to end. You are the bridge between what the customer needs and what the product becomes. When your customers succeed, we win.
Key Responsibilities
- Own the onboarding and implementation journey for new customers
- Map messy real-world workflows to product modules and clean software logic
- Configure and customize Merlin AI to customer-specific needs
- Prioritize and ship features that unblock go-live and maximize impact
- Lead training sessions and support users throughout the adoption curve
- Translate field insights into high-leverage product roadmap decisions
- Debug issues, unblock problems, and ship code across the stack
- Track usage, adoption, and tie your success to revenue realization
- Publish and drive your own product roadmap quarterly
What Makes This Role Unique
At Merlin AI,
Product Engineers don't own componentsthey own outcomes. You're not measured by pull requests or ticket throughput, but by the real-world results you drive. The
entire codebase is your playground, and your mission is to solve customer problemswherever they live. Whether it's backend, UI, AI logic, or even writing documentation or emails, you do what it takes to get things done. Each quarter, you'll define what key capabilities you're going to ship, why they matter, and what metric you're going to move. Then you'll launch, train, support, and iterateowning the entire cycle. This role combines
engineering, product, customer success, and leadership in one.
Who You Are
You're a
super-resolvera rare mix of builder, communicator, operator, and owner. You take pride in making customers successful, and you're not afraid of getting your hands dirty across product and process. You are:
- Fluent in English, and a clear, confident communicator
- A strong coder who can ship clean, fast production code (full-stack preferred)
- Product-mindedyou can see what users need even before they say it
- Self-managingyou don't wait for direction, you set your own goals
- Detail-oriented and always organizedyour customers can rely on you
- High bias for actionyou move quickly, unblock yourself, and escalate smartly
- Breadth + depthyou can zoom out to think across systems, and dive in to debug
- Obsessed with customer outcomesyou want to be on calls, solving real pain
- Excited about ambiguityyou love creating clarity where none exists
- A natural leaderyou drive your silo, not wait for someone to assign work
You treat success like it's your businessbecause it is.
What To Expect
We're solving deep, messy problems in one of the world's most overlooked but high-impact industries. It's not easybut it's worth it.
- Expect customers to call you at odd hoursbecause they trust you
- Expect some to become your friendsbecause you're that embedded
- Expect 70-hour work weeksbecause you care deeply
- Expect to own and lead your part of the product
- Expect to do everything needed to get a customer live
- Expect zero hand-holdingyou will be treated as a leader
- Expect chaos, speed, scrappiness, and deep fulfillment
You'll get to say, I built that from the ground upand mean it.
Who This Is Not For
You won't enjoy this role if:
- You avoid customer conversations or find them distracting
- You wait for specs or need someone to break down your tasks
- You only want to code and avoid business context
- You struggle to manage time or priorities independently
- You want a cushy, comfortable role with clear swim lanes
- You want to do your part and hand it offthis is full-stack ownership
Why Join Us
- Shape a mission-critical platform in a $30B+ market
- Join a tight, fast-moving founding team building from scratch
- Work closely with customers who deeply value what you ship
- Get equity upside in a category-defining company
- Be part of the Product & Engineering team driving real-world impact
- We're a remote-first team, with a preference for overlap with US time zones
- This is a full-time role with competitive salary and meaningful equity
To Apply Send us your resume, GitHub/LinkedIn, and a short note on a product you've owned, launched, or debugged end-to-endespecially where you wore multiple hats to make it happen
