Product Designer

Who We Are

Delhivery is India's largest fully integrated logistics services provider. With its nationwide network covering over 18,500 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL freight, TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 2 billion shipments since inception and today works with over 26,500 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands.

About OS1

OS1 is our technology platform that powers efficiency and scalability in logistics operations through in-house SaaS and API-based solutions. A key pillar of OS1 is TransportOne, our comprehensive TMS that streamlines sourcing, capacity planning, transport movement tracking, and billing for shippers across first mile, middle mile, and last mile.

Beyond the TMS, we're launching multiple products that will help build a connected ecosystem of shippers and transporters, enabling data-driven operations, simplified collaboration, and real-time visibility. We aim to become a dominant player on the global stage, and user experience is one of the key contributors to achieving this goal.

What you will do:

• Conduct detailed user research for shippers and transporters, including interviews, surveys, and usability testing
• Create personas and journey maps for end-to-end workflows, ensuring seamless experiences within and across our portfolio of products
• Lead UX design for TransportOne from ideation to polished prototypes—ensuring the solution is comprehensive yet not encumbered by complex visual forms
• Collaborate on defining new ecosystem products, aligning user experiences with OS1's larger vision of connectivity and global reach
• Work closely with Product Managers, Engineers, and cross-functional teams to refine the product roadmap, prioritize features, and validate designs
• Present design concepts effectively, integrate feedback, and iterate to deliver the highest impact for users
• Develop and maintain a cohesive design system that drives consistency, scales across various OS1 solutions, and accelerates new feature development
• Explore and implement GenAI-driven capabilities—such as conversational UIs, predictive analytics, and AI-assisted workflows—to enhance TransportOne and future OS1 products
• Define and track UX metrics, leveraging user feedback and analytics to inform updates and refinements
• Collaborate with Marketing and Product teams to highlight new features and ensure user value is clearly communicated

What we are looking for:

• 2 to 7 years in UX/UI design, with a portfolio demonstrating complex product designs for diverse user groups.
• Experience in logistics, supply chain, or enterprise solutions—especially TMS-related products—is highly valuable.
• Exposure to generative AI or conversational UIs is a plus.
• Ability to connect user-centric design decisions to broader strategic goals, particularly in high-growth, global markets.
• Proven track record of identifying and solving complex UX challenges at scale.
• Strong communication skills to align with cross-functional teams and advocate for design best practices.
• Capable of managing multiple projects, meeting deadlines, and responding quickly to feedbacks.
• Bachelor's degree in Design or a related field.