Product Delivery & Operations Associate

About the Company

VMock is a career acceleration platform that is powered by artificial intelligence. Our aim is

to empower students and professionals along the various phases of their career journey across

the globe. Our fast-paced culture is a great fit for anyone looking to make a mark through their

Work to create impact globally while working with high-caliber team members.

Our Mission:

Accelerate every student's and professional's career journey to maximize their success.

Our Vision:

Offer SMART Career Accelerate on the platform that acts like a personal coach to every job seeker along their career journey, globally.

Our Tenets:

Innovate - Innovation is at the heart of all our work at VMock. We deal with science

fiction a daily basis, and our vision is no less than something from Star Trek

Collaborate - Our ecosystem mindset is focused on providing a seamless experience

to our customers.

Delight - Each of us, here, is an army of one, contributing to our company's vision.

We are constantly engaged to deliver something extra to our clients.

Role Overview

We are looking for a detail-oriented and execution-driven Product Delivery & Operations

Associate to support backend product implementation, configuration, and operational delivery.

This role plays a critical part in ensuring smooth product setup, issue resolution, and successful

launches by working closely with Product, Engineering, and Client Success teams.

Key responsibilities

Work on product customization for client specific needs

Resolve any issues clients are facing with the product

Coordinate internally with Developers, Product Managers, and Client Success teams

to ensure timely delivery

Monitor launch timelines and ensure adherence to delivery schedules

Own end to end delivery of the product

Work on product improvements with Product Managers

Communicate technical elements in user friendly verbiage

Skills & Qualifications

Bachelor's degree from a top-tier university

2-5 years of work experience in business analysis, data analysis, research etc

Strong problem-solving and logical thinking ability

High attention to detail and process orientation

Strong written and verbal communication skills

Ability to manage multiple tasks and meet deadlines

Basic understanding of SaaS products or technology platforms is preferred

Proficiency in MS Excel or similar tools is a plus

What We're Looking For

Execution-focused mindset

Ownership-driven attitude

Strong coordination and organizational skills

Comfort working in cross-functional environments

Ability to thrive in a fast-paced, operational setting