Product Consultant

• Works to support the overall goals of the team structure by providing post-sales client support on research products through phone and emails
• Works in line with global client service strategy and independently handles client issues, calls, emails and tasks
• Interacts with Morningstar s data operations group, product managers, sales persons, and internal service consultants to supervise the resolution of client issues in a timely manner
• Demonstrate sense of client ownership and value voice of client
• Builds threshold knowledge of products and clients through the above activities and through other self-study and project work
• Contributes towards improving operational efficiency and promote KPI driven environment

Requirements:

• 3-5 years of professional experience with at least 3 year of client support
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and products (especially stocks and mutual funds) with inclination to learning
• Abitlity to be tech savy, with regards to examining basic xml code, postman and APIs
• Excellent written and verbal communication in English
• Excellent skills in Microsoft Excel
• Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust
• Ease dealing with ambiguity; ability to create focus and keep the team on track
• Educated to degree level, an advanced degree is a plus
• Willing to work 24x7 Shift