Product Associate

Chase is undertaking an ambitious digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement using digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real-time experiences that customers increasingly expect.

The Product Agility Tools team is developing the next generation of integrated solutions that give agile product teams actionable insights into the health and performance of their product. We're a cross-functional group that works closely together, and we pride ourselves on delivering best-in-class customer experiences.

As the Product Tooling Dashboards Senior Product Associate in the Product Agility Tools team, you will be an innovative thought-leader who thinks holistically about business, product, design, technology, data and analytics

Job Responsibilities:

• Partner with the Lead Product Manager to define the product vision, roadmap, engagement metrics and OKRs

• Integrate data analytics, user experience research, and business goals to help drive prioritization of product epics

• Create and refine user stories and epics to ensure work focuses on those with maximum value that are aligned with the overarching product strategy

• Drive scrum ceremonies in partnership with the scrum master (e.g., sprint retrospectives, sprint reviews, sprint planning, daily scrums)

• Continuous and comprehensive testing and validation of features/functionality delivered in each sprint ensuring the definition of done is met prior to production deployment

• Continuous verification of features after deployment to Production and monitor adoption stats

• Collaborate with customer success and UX research and design to understand customer experience pain points, leading to the ideation and then development of new or enhanced features

Required qualifications, capabilities, and skills:

• Bachelor's degree or 5+ years of related product development experience

• Strong problem-solving skills and ownership mindset

• Commitment and self-motivation suitable to a lead a team in a large organization

• Exceptional time management, multi-tasking and prioritization skills

• Ability to collaborate effectively in a highly matrixed and rapidly changing environment

• Excellent interpersonal and communication skills, both written and verbal

Preferred qualifications, capabilities, and skills:

• Strong understanding of, or experience working within, an Agile development framework

• Ability to think strategically, innovate and clearly communicate complex ideas

• Ability to independently influence senior executives and product stakeholders

• Proficiency with product management tools (e.g., Jira and Adobe Analytics) and BI tools (e.g., Tableau)

• Proficient in utilizing Microsoft Excel formulas and macros to efficiently perform comprehensive data validations