Product Architect

 ServiceNow Technical Architect Job Description:

We are seeking a highly skilled ServiceNow Technical Architect to lead the customization, configuration, and development of the ServiceNow platform to meet evolving business needs. This role requires expertise in designing scalable solutions, collaborating with cross-functional teams, and implementing best practices to ensure efficiency and productivity. The ideal candidate will have extensive experience in ServiceNow development, strong technical skills, and a proactive approach to problem-solving.

Key Responsibilities:

• ServiceNow Platform Development & Customization:
• Configure, customize, and develop the ServiceNow platform to align with business and IT service management needs.
• Design and implement scalable solutions leveraging ServiceNow best practices.
• Develop and maintain complex workflows, scripts, and integrations.
• Collaboration & Stakeholder Engagement:
• Work closely with business stakeholders, IT teams, and developers to understand requirements and translate them into technical solutions.
• Provide architectural guidance and best practices to ServiceNow development teams.
• Technical Expertise & Development Standards:
• Write clean, efficient, and maintainable code using JavaScript, HTML, CSS, and ServiceNow scripting.
• Perform thorough code reviews to ensure quality, performance, and adherence to best practices.
• Diagnose and troubleshoot technical issues to ensure smooth platform operations.
• Testing & Documentation:
• Design and execute test cases to validate solutions and maintain software quality.
• Maintain comprehensive documentation of system configurations, technical solutions, and processes.
• Continuous Improvement & Innovation:
• Stay updated on the latest ServiceNow trends, features, and emerging technologies.
• Implement new features and optimizations to enhance platform capabilities and user experience.

Qualifications & Experience:

• Education:
• Bachelors Degree in Computer Science, Electronics Engineering, or a related technical field (mandatory).
• Experience:
• 8-16 years of hands-on experience in ServiceNow development, including scripting, workflows, integrations, and custom applications.
• Strong background in debugging, troubleshooting, and optimizing ServiceNow applications.
• Experience working within Agile or Waterfall software development methodologies.
• Technical Skills:
• Proficiency in JavaScript, HTML, CSS, and web technologies.
• Experience with ServiceNow scripting, Flow Designer, Business Rules, UI Policies, and Integration Hub.
• Ability to develop, configure, and integrate ServiceNow applications efficiently.
• Certifications (Preferred):
• Mandatory: ServiceNow Application Developer Certification (CAD).
• Preferred: ServiceNow System Administrator Certification (CSA).
• ITIL v3 and/or ITIL v4 certification is a plus.

Role: Product Manager - Other

Industry Type: IT Services & Consulting

Department: Product Management

Employment Type: Full Time, Permanent

Role Category: Product Management - Other

Education

UG: Any Graduate

PG: Any Postgraduate