Product Analyst

Product Analyst

Location: Bangalore (Hybrid)

Type: Full-Time

Team: Data Centre of Excellence

About the Role

We are looking for a Product Analyst to join our Data Centre of Excellence and help drive deeper understanding of how users interact with our digital products.

This role sits within the product development lifecycle, supporting product teams from defining event tracking and measurement requirements, through QA and release validation, to monitoring and analysing feature performance after launch.

You will analyse event-level behavioural data, user journeys, and feature adoption to identify opportunities to improve activation, engagement, and retention. You will work closely with Product Managers, Engineering, QA, and Senior Product Analysts to ensure product analytics is reliable and insights help guide product decisions.

This role is for you if you are

Proactive and naturally inclined to investigate behavioural patterns, product issues, and opportunities

Comfortable presenting insights and influencing decisions through data

A strong storyteller who can distil complex behavioural data into clear, actionable narratives

Experienced working with product data and event-level behavioural analytics

Energised by a fast-paced product-led environment with high ownership and ambiguity

Key Responsibilities

Product Behaviour and Feature Analytics

Analyse user journeys, funnels, and feature adoption using product analytics tools such as Mixpanel

Identify behavioural friction points, drop-offs, and opportunities to improve engagement and retention

Conduct cohort and behavioural analyses to better understand different user segments

Support product teams with insight on feature performance and user behaviour

Build dashboards and reports to monitor product usage and key behavioural KPIs

Product Measurement and Event Tracking

Work with Product Managers and Senior Product Analysts to define measurement approaches for new features

Translate measurement needs into clear event tracking requirements for engineering teams

Maintain and update event tracking documentation and tracking plans

Ensure analytics instrumentation supports reliable product measurement

QA, Release Validation and Hypercare Monitoring

Partner with QA and engineering teams to validate event tracking during UAT and release cycles

Use SQL and analytics tools to confirm events are firing correctly and data is accurate

Monitor new feature launches during hypercare to ensure behavioural metrics remain stable

Identify anomalies or data quality issues and escalate for resolution

Insight Communication and Stakeholder Support

Translate behavioural data into clear insights and narratives for product teams

Support feature reviews and performance discussions with data-backed observations

Present insights clearly and recommend actions grounded in user behaviour

What We're Looking For

Experience

46 years in analytics, ideally supporting digital products, product analytics, or behavioural data analysis

Technical Skills

Strong SQL, comfortable querying event-level datasets

Experience with product analytics platforms such as Mixpanel, Amplitude, or GA4

BI experience using tools such as Power BI or Tableau is a plus

Mindset and Capabilities

Analytical thinker with strong curiosity about user behaviour

Detail-oriented with a focus on data accuracy and reliability

Comfortable working with product, engineering, and QA teams within sprint cycles

Clear communicator who can turn data into actionable insights

Why Join Us

Work across CRM, Promo, and Product measurement, influencing the direction of a global loyalty programme

Collaborate closely with CRM leads, Product Managers, Promo teams, and Senior Insight Analysts

Drive insights that shape user targeting, offer design, feature prioritisation, and programme optimisation

Gain deep expertise across loyalty strategy, behavioural analytics, and CRM impact measurement

Progress into a Senior Insight Analyst or Loyalty Strategy role with strong visibility and ownership