Upto 35k in-hand
Roles and Responsibilities
- Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills
- Training, Communication Skills Training, Sales Training, SOP Training, Induction, & Etc.
- Monitor and coach agents on grammar, pronunciation, syllable stress, and other aspects of the English language, culture, etc.
- Provide consistent coaching and feedback to enhance employee performance.
- Support floor training initiatives, intermittently assist in the design and development of training material.
- Provide feedback and input for training content enhancement and development.
- Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
- Coach advisors on improvement in products & processes, create learning solutions, and customize training delivery.
- Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
- Conduct a session on Compliance & Customer Satisfaction.
- You shall execute & perform all such duties that may be assigned to you from time to time, and we reserve the right to change these at our discretion.
Desired Candidate Profile
- Minimum Graduate or Post Graduate.
- Talkative, Enthusiastic, and Innovative.
- Knowledge of the Global Market. (Forex & Comex)
- Fluent English Communication, Sales & Marketing Skills required
Interested candidates can share their updated resumes to [Confidential Information] or 9977125444
