Job Description
Title: Procurement Support Senior Analyst
Location: Hyderabad
About Flutter Entertainment
Flutter Entertainment is the
world's largest sports betting and iGaming operator with
13.9 million Average Monthly Players worldwide and an annual revenue of
$14Bn in 2024. We have a
portfolio of iconic brands, including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.
Flutter Entertainment is listed on both the
New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). We're proud to be recognized by
TIME as one of the
World's Best Companies 2025 a reflection of the passion and commitment of our colleagues across the globe.
Working at Flutter is a chance to work with a growing
portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.
FLUTTER ENTERTAINMENT INDIA
Our office in the heart of
Hi-Tech City , Hyderabad, serves as
Flutter Entertainment's Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.
All GCC activities are strictly in support of Flutter's global operations and do not involve offering or promoting gaming/betting services to Indian customers. All operations comply with Indian law and regulatory requirements for foreign-owned entities.
We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of
world-class brands, global scale, and challenger mindset presents a powerful combination.
We have ambitious growth plans and goals for the future and the
global and local scale to achieve them.
Overview Of The Role
Role Overview
We are seeking
Procurement Support Analyst to provide expert guidance and operational support to users of our global procurement platform. This role is part of the Procurement team based in
Flutter Entertainment India (FEI), Hyderabad This role requires strong knowledge of end-to-end procurement processes, excellent communication skills, and prior experience working in a support desk environment. The advisor will act as the first point of contact for procurement-related queries, ensuring smooth navigation of policies, workflows, and compliance requirements.
Key Responsibilities
- Process Support: Respond to operational and process-related queries via the procurement helpdesk channel, covering sourcing, supplier onboarding, due diligence, risk assessments, contracting, and approval workflows.
- User Guidance: Assist users in interpreting procurement policies, navigating workflows, and resolving process-related issues; directing users to self-service resources (training materials, FAQs, guides) where appropriate.
- Triage & Escalation: Distinguish between process queries and technical issues; escalate technical queries to the appropriate support team with full context and documentation.
- Ticket Management: Log, track, and manage requests through Jira (or similar ticketing systems); ensure accurate categorization, prioritization, and timely resolution.
- Reporting & Insights: Monitor helpdesk metrics, analyze ticket trends, and provide reports on query volumes, resolution times, and user satisfaction to support continuous improvement.
- Knowledge Sharing: Document recurring issues and solutions; contribute to training materials and process documentation.
- Collaboration: Partner with Legal, Risk, Finance, and other cross-functional teams to clarify requirements and resolve complex procurement queries.
Procurement Process Knowledge
The ideal candidate should demonstrate strong understanding of the
end-to-end procurement lifecycle , including:
- Strategic Sourcing: Supplier identification, RFP/RFQ processes, bid evaluation, and negotiation.
- Supplier Management: Onboarding, qualification, compliance checks, and ongoing performance monitoring.
- Contract Management: Drafting, reviewing, and managing contracts; understanding approval workflows and compliance requirements.
- Risk & Compliance: Knowledge of due diligence, risk assessments, and regulatory requirements.
- Procure-to-Pay (P2P): Purchase requisitions, purchase orders, invoice processing, and payment workflows.
- Category Management: Awareness of procurement categories and spend analysis.
- Policy & Governance: Ability to interpret procurement policies, ensure adherence, and advise users on compliance.
Required Skills & Experience
- Strong knowledge of procurement processes and workflows across sourcing, contracting, supplier management, and P2P.
- Prior experience working in a support desk/helpdesk model , preferably within procurement or supply chain functions.
- Excellent written and verbal communication skills, with ability to explain complex processes clearly.
- Customer service mindset with patience, professionalism, and problem-solving orientation.
- Experience with ticketing systems (Jira or similar) for logging, tracking, and reporting.
- Ability to triage queries efficiently, determine resolution paths, and escalate effectively.
- Proficiency in digital collaboration tools (Slack, SharePoint, Jira, or similar).
- Basic analytical skills to identify trends and provide insights for process improvement.
Desirable Attributes
- Strong stakeholder management skills with ability to collaborate across functions.
- Proactive approach to knowledge sharing and continuous improvement.
- Ability to work independently while contributing to team goals.
Benefits We Offer
- Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.
- Career growth through Internal Mobility Programs .
- Comprehensive Health Insurance for you and dependents.
- Well-Being Fund and 24/7 Assistance Program for holistic wellness.
- Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
- Free Meals, Cab Allowance , and a Home Office Setup Allowance.
- Employer PF Contribution , gratuity, Personal Accident & Life Insurance.
- Sharesave Plan to purchase discounted company shares.
- Volunteering Leave and Team Events to build connections.
- Recognition through the Kudos Platform and Referral Rewards .
WHY CHOOSE US
Flutter is an
equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and x for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India
