Procurement Systems Analyst Global Supply Chain Systems CoE (Procurement CoE)
What You Will Do
The procurement team at Johnson Controls serves the businesses as integral team members who use procurement tools and insights to minimize risk and drive innovation, agility and profitable growth. Always living and working by Johnson Controls values Integrity First, Purpose Led, Customer Driven, Future Focused, One Team we help internal and external customers win, everywhere and every day
The Procurement Centre of Excellence (CoE) supports the procurement team with system implementation and support, process and program management. The Procurement CoE provides global support from multiple locations Monterrey, Milwaukee, Cork and Bangalore
Digital procurement is a growth area for the Johnson Controls Procurement Organization. We use Ariba P2P and Ariba Contract Management. To support our increased user base in Digital platforms we are recruiting procurement Systems Analyst based in Bangalore. This is a hybrid role typically 3 days in office
Responsibilities Include
Ariba P2P/P2O
- Work with a diverse user base from purchase requisitioners to Procurement Leadership
- User issue tracking and resolution
- Ensure user queries are answered or forwarded to the appropriate parties.
- Escalation of issues when required
- Conduct regular system checks e.g. inactive users, underused/ unused catalogs
- Participate in initiatives to reduce tickets e.g. analysis of high-volume root causes and implementing tools/documents to reduce or eliminate
Ariba Contracts
- Work with Ariba CLM team on CLM Process
- Ensure quality checks conducted in the contracts before approving
- End-to-end understanding of the process
- Detailed understanding of Ariba Contracts and data element
How You Will Do It
- Exhibit Excellent Organizational skills to manage multiple tasks (tickets, reporting, project work)
- Use your knowledge of Procurement process to guide users when creating purchase requisitions and processing other Ariba documents
- Demonstrate your ability to understand situation and organization and prioritize accordingly
- Desire to continually improve
- Feel comfortable working at various levels within the organization and across geographies
Required
What we look for
- Excellent organizational skills
- Highly motivated
- Experience of user support processes and systems
- Flexible team player who can work in a global organization.
- Excellent Communication Skills, Written and Spoken ability to communicate across levels in the organization
- Bachelor's degree.
- 3-5 years experience
- Understanding of Procurement processes
Preferred
- Knowledge of Ariba application or other similar P2P applications (GEP, Coupla, EG)
- Experience with Service Now or other ticketing tools
