Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client. You will also manage the small teams and ensure the delivery of high quality service to your client.
In this role you will play a key role in:
- To enhance and re-design processes to ensure improvement within client context
- Drive Value back to client utilizing their process expertise
- Understand the cost drivers of the services and supports effective usage of them in the service delivery
- Understand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery
- Identifies and escalates out-of-scope requests
- Propose improvements to optimize and increase efficiency and effectiveness within the delivery
- Provide encouragement, feedback and coaching to team members to improve their performance
YOUR PROFILE
- To support the operational delivery of the invoice processing activity of the client
- Provide a quality check function for the team, supporting a culture of continuous improvement to not only meet, but exceed the service standards set by the Service Level Agreement while working to improve process controls and process efficiencies.
- Ensures that the daily activities within his/her Team's responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
- Help monitor daily workload of team addressing bottlenecks and ensuring payments are processed within SLA
- Provide Quality check for invoices processing, releasing holds and monitoring performance on accuracy
- Ensure compliance to Internal Audit
- Monitor and ensure compliance to standard processes ensuring that any deviations from process are appropriately escalated and monitored to reduce risk
WHAT YOU'LL LOVE ABOUT WORKING HERE
- We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | www.capgemini.com
