Job Description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
.Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
.Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
.Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
.Support expansive and diverse array of products and services
.Assist with ongoing Lean and process improvement projects
.Resolve complex problems based on best practice/precedence, escalating as needed
.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Education: Bachelor's/MBA
Experience:
1.3-5 years experience in banking operation, Operational process management
2.Should have good comprehension skills & be attentive to details
3.Should have good communication skills
4.Should be able to make sound decisions based on information on hand.
5.Customer focused
6.Demonstrated strengths across Risk/Controls and Client Excellence
7. Payment processing experience preferred
Additional Job Description
Skills:
1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
2.Good oral and written communication skills (call outs to customers)
3.Good customer service skills, service oriented
4.Attention to details, high level of accuracy and productivity.
5.Meticulous, with good initiative & independence, communication skills
Professional Attributes
1.Able to maintain good rapport with peers and supervisors
2.Values attendance and punctuality
3.Strictly observes deadlines and cut-off times
Personal Attributes
1.Good comprehension skills
2.Has decision-making abilities
3.Values integrity
4.Organized and systematic
5.Hardworking and patient
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Job Family Group: Operations - Core
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Job Family:Operations Support
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Time Type:Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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