Process Trainer (US RCM)

Key Roles & Responsibilities:

• Conduct comprehensive training programs for new hires and existing employees across US Healthcare RCM processes, including AR, Charges, Payment Posting, Eligibility Verification, and Medical Billing.
• Develop, update, and maintain training materials, SOPs, process documents, presentations, and knowledge repositories.
• Assess training needs and design learning modules to improve process understanding, productivity, and quality performance.
• Deliver classroom, virtual, and on-the-job training sessions to ensure effective knowledge transfer.
• Monitor trainee performance through assessments, quizzes, mock calls, and process evaluations.
• Identify knowledge gaps and provide ongoing coaching, feedback, and refresher training sessions.
• Collaborate with Operations, Quality, and Leadership teams to implement process updates and client-specific requirements.
• Track and analyze training effectiveness through performance metrics, productivity reports, and quality scores.
• Support transition projects, process migrations, and new business implementations by developing customized training plans.
• Ensure compliance with HIPAA regulations, client guidelines, and company policies.
• Prepare training reports, trainee progress trackers, certification records, and monthly training dashboards.
• Mentor team members to enhance process knowledge, communication skills, and professional development.

• 3+ years of experience in US Healthcare Revenue Cycle Management (RCM).
• Prior experience in Training, Quality, or Process Excellence roles preferred.
• Strong knowledge of Accounts Receivable (AR), Medical Billing, Denials Management, and Healthcare Revenue Cycle processes.
• Excellent presentation, communication, and stakeholder management skills.
• Proficiency in Microsoft Excel, PowerPoint, and Learning Management Systems (LMS).
• Ability to create engaging training content and deliver effective learning sessions.
• Strong analytical and problem-solving abilities.