Work Shifts: US/Canadian All 5 Days WFO Night Shifts is Mandatory
Work Location: Noida Sec 135, Candor Tech Space
2 Way Cabs will be provided within 35 kms hiring zone, candidates should be flexible to relocate within 35 kms which is mandate
Job Role: Process Trainer From only TELECOM DOMAIN - Mandatory Non-Negotiable
Summary:
- Develop and deliver product training programs: Design and deliver comprehensive training programs that equip the team members with in-depth knowledge of the product. This includes product features, benefits, competitive advantages, target audience, and value proposition.
- Create training materials: Develop training materials such as presentations, demo scripts, FAQs, and case studies to support the team in effectively communicating the product specifics
- Conduct training sessions: Conduct engaging and interactive training sessions, both in-person and remotely, to ensure the team understands the program offerings, curriculum, learning outcomes, and differentiators. Training may include product demonstrations, role-playing exercises, and assessments.
- Continuous learning support: Provide ongoing learning support to the team, including updates on product enhancements, industry trends, and competitive landscape. Stay informed about the latest developments in process and product
- Collaborate with stakeholders: Work closely with the subject matter experts , Knowledge management team and leadership to gather information, refine training content, and align strategies with product offerings. Collaborate with other departments to ensure consistent messaging and knowledge sharing
Deliverables:
- Well-structured and engaging training programs and materials.
- Effective training sessions that result in improved performance and increased customer engagement.
- Conduct timely refreshers and PKTs based on TNI's
Minimum Requirements:
- Bachelor's degree in any field.
- Minimum 2 years of experience in the relevant field (Telecom)
- Minimum 1-2 years of proven experience in training and enablement roles Mandatory
- Familiarity with training methodologies and techniques
- Excellent communication and presentation skills, with the ability to adapt training content for different learning styles and audiences.
- Strong organizational skills to manage training schedules, track training effectiveness, and provide timely feedback to new hires and tenured team members.
- Candidates should be familiar with the LMS tool.
