Key Responsibilities:
Training Delivery & Facilitation:
- Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process.
- Develop and deliver engaging, interactive, and practical training sessions that improve agents communication, persuasion, and sales skills.
- Train agents on handling objections, and building trust with potential donors.
- Ensure training aligns with business objectives, sales targets, and compliance guidelines.
- Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance.
- Reporting & Continuous Improvement:
- Track training effectiveness through KPIs such as sales performance, retention, and quality scores.
- Provide regular reports and feedback to management on training outcomes and agent readiness.
Qualifications & Requirements:
Experience:
- 1 + years of training experience in BPO sales, or telesales.
- Sales Expertise: Strong understanding of sales techniques, and call handling.
- Communication Skills: Excellent verbal, written, and interpersonal skills.
- Training & Coaching: Experience in classroom training, coaching, and performance monitoring.
- Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.
