Job Title: Senior Trainer – Operations & Process Excellence
Department: Learning & Development.
Location: Noida
Experience: 5-7 Years
Job Summary:
We are seeking a highly driven and delivery-focused Senior Trainer to manage high-volume training programs and drive SOP adherence and process excellence across operations.
The role requires strong expertise in training delivery, process training, data-driven performance improvement, and new process rollouts in compliance-driven environments.
Key Responsibilities:
1. Training Delivery
- Conduct high-volume training batches (classroom & virtual) on a regular basis.
- Deliver onboarding, refresher, and process training programs
- Ensure high engagement and learning effectiveness across batches
2. SOP Adherence & Process Training
- Ensure training content is aligned with current Standard Operating Procedures (SOPs)
- Drive process adherence and compliance across teams
- Conduct refresher sessions to minimize process deviations
3. Process Rollouts & Change Management
- Lead training initiatives for new process implementations
- Support change management and ensure smooth adoption
- Collaborate with operations teams for seamless rollout
4. Data Analysis & Training Effectiveness
- Track training effectiveness using business metrics (TAT, Quality, Defects, Productivity)
- Develop and maintain Excel-based dashboards and reports
- Identify skill gaps and recommend interventions
6. Stakeholder & LMS Management
- Conduct Training Needs Analysis (TNA)
- Manage LMS updates, tracking, and reporting
- Work closely with business stakeholders and SMEs
Key Skills Required:
- Strong training delivery & facilitation skills
- Experience in handling large number of training batches
- Strong understanding of SOP-driven environments
- Proficiency in MS Excel (mandatory)
- Hands-on experience with Powerpoint
- Strong communication and stakeholder management skills
- Experience in LMS tools
Preferred Industry Experience:
- Insurance Industry (Claims, Fraud, Operations, Underwriting)
- Supply Chain / E-commerce / Logistics Operations
Candidates with experience in compliance-heavy, process-driven environments will be preferred.
Educational Qualification:
- Graduate / Postgraduate (any discipline)
Desired Candidate Profile:
- Strong ownership and execution mindset
- Ability to handle high training volumes and large audiences
- Data-driven approach to training and performance improvement
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced operational environment
- Management, TNA, ILT, Virtual Training
