Process Trainer

Job Title: Process Trainer

Department: Learning & Development (L&D)

Location: Gurgaon

Job Type: Full-Time

Number of Openings: 2

Key Responsibilities:

Conduct process training for new hires and existing team members.

Develop, update, and maintain training content, materials, and assessments.

Track and evaluate the effectiveness of training sessions and provide actionable

feedback.

Collaborate with Quality Assurance (QA) and Operations teams to identify gaps and

drive continuous improvement initiatives.

Organize and lead employee engagement activities.

Actively contribute to the learning culture and organizational growth through

innovative training practices.

Qualifications & Requirements:

Education: Graduate in any discipline.

Experience: Minimum 1 year of experience as a Process Trainer in a BPO

environment.

Certification: TTT (Train the Trainer) certified preferred.

Skills:

Excellent communication and presentation skills.

Strong interpersonal skills and the ability to engage diverse learners.

Proficiency in training tools and platforms is an added advantage.