Hi,
We are Hiring!
Location: Pan India
Interview process: F2F in Chennai.
Role: Process Specialist
Experience: 1 to 10 yrs
JD:
Job Responsibilities:
- Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.
- Deliver on day-to-day process targets in meeting Customer SLAs.
- Interact with clients as per business requirements.
- Eye for detail and report out quality measures for the process, also flag key risks if any.
- Handle process queries and Quality Auditing, upon expertise gained and certification for the same.
- Ensure Compliance and controllership.
- Follow the governance mechanism established with the client.
- Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.
Work experience, Education Qualification & Soft skills:
- Bachelor's degree in commerce, business administration or business management is preferred based on businesses aligned.
- Minimum B2 level or equivalent in French from any renowned university is mandate.
Interested Kindly share your CV with [Confidential Information]
