Process Specialist

Role Summary:

The Process Specialist will execute transactional Cash application tasks in Oracle fusion ERP such as applying receipts received through, Bank statements, Wire Transfer, Checks and ACH and perform reconciliations while adhering to defined SLAs and quality standards.

Key Responsibilities:

1. Process payment application for invoices and credit memos in Oracle Fusion ERP with a high degree of accuracy within TAT.

2. Perform follow-ups for additional information/clarification on the remittance with customers for unidentified and unapplied cash payments.

3. Identify and post adjustments (Bank charges/Freight charges/write offs accurately based on remittance details.

4. Reconcile and assist in month-end close activities.

5. Ensure compliance with all Cash application policies and procedures.

6. Address customer queries and provide resolution in a timely manner.

7. Identify and escalate issues to the Leads or Manager.

8. Support process documentation and training initiatives.

9. Respond to customer or internal queries and escalate as needed.

10. Collaborate with the team to identify and implement process improvements.

11. Demonstrate effective communication by delivering clear and timely messages to customers and fostering collaboration across US and India teams.

12. Root Cause Analysis (RCA) to be performed monthly.

13. Conduct and attend refresher training on quarterly basis

Qualifications & Skills:

Bachelor's degree in commerce, Accounting, or equivalent.

5-6 years of experience in Cash application process or other accounting roles.

Experience with Oracle Fusion ERP or similar systems (preferred).

Strong attention to detail and problem-solving skills.

Good communication and team collaboration abilities.