Responsibilities
- Execute operational tasks in accordance with established process guidelines and quality standards.
- Achieve productivity, quality, and SLA targets consistently.
- Analyze process performance and identify opportunities for improvement.
- Handle escalations and resolve process-related issues in a timely manner.
- Collaborate with internal stakeholders to ensure smooth workflow and service delivery.
- Prepare and maintain reports, dashboards, and process documentation.
- Support training and knowledge-sharing initiatives for team members.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Participate in process improvement projects and automation initiatives.
- Monitor key performance metrics and provide actionable insights.
Qualifications
Bachelor's degree in finance
Additional Information
- 2–5 years of relevant experience in operations, insurance, banking and financial services
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Proficiency in MS Office applications, especially Excel and PowerPoint.
- Ability to work independently and collaboratively in a team environment.
- Strong attention to detail and customer-focused mindset.
- Experience in 401K domain will be an added advantage
