Process Quality- Team Lead

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Key Responsibilities:

Manage reconciliation of all payment modes, ensuring accuracy and risk mitigation.

Monitor daily/monthly reconciliation and drive system-based/AI improvements.

Identify fraudulent transactions, develop AI-driven fraud prevention measures, and collaborate with agencies to mitigate risks.

Reconcile payments, process chargeback requests, and streamline resolution mechanisms.

Generate reports and provide insights for corrective actions.

Writing and executing SQL queries.

Qualifications & Skills:

Strong knowledge of payment processing, reconciliation, fraud detection, and chargeback management.

Experience with AI-driven fraud prevention tools, financial software, and regulatory compliance (KYC/AML).

Excellent analytical, problem-solving, and data interpretation skills.

Strong communication, collaboration, and attention to detail.

Bachelor's/Master's in Finance, Accounting, or related field; relevant certifications (CFE, CAMS) preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.