Your Journey at Crowe Starts Here:
At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a Best Place to Work. We are 75 years strong and still growing. Come grow with us!
Job Description:
JOB OVERVIEW:
The Process Mining Analyst will work alongside the Continuous Improvement Lead to analyze business processes using task and process mining tools. This individual should be familiar with leveraging task/process mining tools to synthesize and transform mining data into insights for optimization and automation opportunities. The Process Mining Analyst will be contributing to the Process Optimization group within the Digital Transformation unit and will require coordination with business analysts, subject matter experts within Crowe's business units, and other stakeholders.
RESPONSIBILITIES:
- Apply process mining and task mining techniques to analyze and evaluate existing processes and identify areas for optimization.
- Recognize process variations, bottlenecks, and redundancies and that can be reengineered to improve process standards.
- Collaborate with cross-functional teams to gather process data, perform analysis, and map process flows to identify bottlenecks, inefficiencies, and improvement opportunities.
- Utilize data-driven insights and statistical analysis to measure process performance, identify root causes of process issues, and develop action plans for improvement.
- Develop and maintain process documentation, including standard operating procedures (SOPs), process maps, and work instructions.
- Collaborate with stakeholders to define key performance indicators (KPIs) and establish performance targets to drive process excellence.
- Conduct training sessions and workshops to promote process improvement methodologies and foster a culture of continuous improvement.
- Stay up to date with industry best practices and emerging trends in process improvement and process/task mining.
QUALIFICATIONS:
- 1+ years of experience in using process mining and task mining tools, such as Microsoft Process Mining, Minit, Celonis, Apromore, etc.
- 1+ years of experience with documenting process improvements and business process mapping
- Excellent data analysis and critical thinking skills, with the ability to translate data into actionable insights.
- Strong project management skills, including the ability to prioritize tasks, manage multiple initiatives simultaneously, and deliver results within tight deadlines.
- Exceptional communication and people skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
- Continuous improvement mindset, with a passion for driving operational excellence and fostering a culture of innovation.
- Proficient in MS Power Platform, MS Process Mining, Minit, Celonis, Apromore, Word, Power Point and Excel.
- Understanding of process design documents and technical design documents
- Ability to build rapport, cultivate working relationships and drive collaboration across teams
- Must be an adaptable initiative-taker and work with minimal supervision. Must be able to juggle multiple projects and organize time effectively
- Go beyond the requirements of the job and strive to exceed expectations
- Ability to work well with business unit SME's, Business Analysts, vendors, and end users in cross functional teams with experience in systems development life cycle and structured programming methods (both traditional and agile.
- Established record of meeting and/or exceeding established business, project and performance goals on development projects and driving them to success within established timelines and budgets.
REQUIREMENTS:
- Bachelor's degree in business administration, industrial engineering, IT, MIS, or a related field.
- Proven experience 1+ years in process improvement and process/task mining.
- Ability to work independently, or in groups, with effective communication skills and to be flexible, agile, and able to manage within ambiguity as necessary with excellent organizational/project management and analytical skills
Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe Horwath IT Services Private Ltd. is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
