Process Manager Roles & responsibilities:
- Independently handle clients and client calls establish self as a valued partner.
- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
- Build domain expertise and lead from the front.
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Functional & Technical Skills:
- Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM
- 3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence
- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations- ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Excellent interpersonal skills- ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
- Should be good with logical and quantitative abilities to derive information from data.
